Volvo Assistance

Updated 11/09/2024

Volvo Assistance is a service that provides assistance and remote access to certain car features. You can contact a Volvo Assistance service centre at any time for assistance.

If you experience any unpredictable problems on the road, you can call Volvo Assistance. This includes if:

your car doesn't start
your car breaks down
you get a puncture.

Volvo Assistance is available in the Volvo Cars app and by pressing the assist button in the car's ceiling.

Note

Not for emergencies

If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.

Stolen car

If your car has been stolen and you need help with tracking it down, contact Volvo Assistance.1

An included service

Volvo Assistance is included with new Volvo cars for the first few years of ownership.2 For more information regarding your car, contact Volvo support or a Volvo dealer.

Note

If you don't have a Volvo Assistance agreement, you will still be able to use the service for an extra cost.

Terms and conditions

Volvo Assistance is intended to be active for as long as the car is used and the technology it relies on is supported, such as the car's mobile network connectivity.

Certain information, including personal data, needs to be shared with Volvo in order to use Volvo Assistance.

Note

Volvo reserves the right to reduce Volvo Assistance functionality that is deemed no longer practically possible to maintain.

If a car remains unused for more than one year, it is considered no longer in use.

If you need any help or have any questions regarding Volvo Assistance, contact Volvo support.