Care Offer - Service Programme: This document describes the products and services that are included in the service maintenance and wear and tear for your car. • Care Offer Service Programme Maintenance service according to service programme* • Multi filter Replacement • Brake Fluid Inspection • Windscreen Cleaning • Reservoir Sealing • Software updates Wear and Tear • Wiper blades replacement, limited to once per year • Brake discs and brake pads replacement, in accordance to specified requirements by Volvo Cars Conditions The Service Programme is applicable for 5 years from the date of delivery or 100,000km on your vehicle, whichever comes first (“Period”). The Care Offer Service Programme may be amended by Volvo Cars. Exclusions: • Volvo cars with special service programmes for taxi, police or other specified purposes of usage are not covered by this Service Programme. • Any wear & tear items not stated above are excluded. The inclusion of wear and tear items in the Service Programme does not impact the reference to ‘wear and tear’ in the Warranty and Service book. The Service Programme is subject to the Service Programme Terms and Conditions below. Cash: *For more information about the details of the Service Programme, contact the customer care center through details mentioned on the link: Customer Relations Centre | Volvo Cars Service Programme Terms and Conditions
1. Application of Terms These terms and conditions (Terms) for the Volvo Cars Care Offer Service Programme (“Service Programme”) are valid for new Volvo cars. The Terms are applicable only to the specific vehicle you have purchased and form part of the contract for sale and purchase of the vehicle. Regardless of whether you purchased your vehicle from a Volvo Car Corporation entity or from a Volvo retailer, the Volvo national sales company or importer in the country of purchase is responsible for the Service Programme.
2. Period of Service Programme a) The Service Programme is valid for a limited Period set out in the Service Programme for maintenance services including when necessary certain wear and tear components of the vehicle. Not all wear and tear components are always included. You will be able to enjoy the Service Program based on the terms and conditions of the Service Programs until the expiry of the limited Period or the Service Programme is terminated. The Service Programme is also considered terminated when services should have occurred in accordance with the service intervals (stated in the owner’s manual and service and warranty handbook of the vehicle) and you have not delivered the vehicle to a Volvo authorized workshop for Volvo Car Genuine Service.
b) Under normal circumstances the Service Programme is valid, even if there has been a change in ownership.
c) The Service Programme is connected to the market in which it is originally sold. Scheduled maintenance service according to the Service Programme can be invoked optionally at any Volvo Car authorized workshop within that market.
d) Volvo Cars has the right to terminate the Service Programme with immediate effect if the conditions for Volvo Car’s operations in the market change significantly due to circumstances outside of Volvo Car’s control and these circumstances significantly complicate Volvo Car’s ability to perform the Service Programme. The Parties have the right to terminate Service Programme with immediate effect if the other party performs a severe or repeated breach of its obligations under these Terms.
3. Your obligations The service shall be carried out according to Volvo Car’s recommendations. Scheduled maintenance service is depending on time and annual mileage and can occur with different time intervals. For the Service Programme to be valid it is further required that you: a) Drive, maintain and manage the vehicle in accordance with the instructions given in the owner’s manual of the vehicle as well as its service and warranty handbook.
b) Conduct routine checks of fluids in the vehicle between recommended service intervals and, if needed, fill up at your own expense.
c) Deliver, at own expense, the vehicle to a Volvo authorized workshop for service at the service intervals stated in the owner’s manual and service and warranty handbook of the vehicle.
4. Transferring the Service Programme If you sell or otherwise transfer the vehicle to a new owner, the Service Programme follows the vehicle. Any remaining service in the Service Programme can then be used by the new owner according to these Terms.
5. Disclaimer This Service Programme does not include any obligation of the workshop or Volvo Cars to reimburse you in any way for costs, loss of income, loss of time or other damage, caused by you turning the vehicle over to the workshop or caused by you being unable to use the vehicle during the time it has been in the care of the workshop for agreed scheduled maintenance.
Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, term or condition, right or remedy implied or imposed by any applicable law which cannot be lawfully excluded restricted.
6. Applicable Law and Disputes Regarding disputes concerning the interpretation or application of the Service Programme, the parties shall seek to resolve these by mutual agreement. The Service Programme is governed by laws of the country of purchase of the vehicle and the venue of any disputes will be the competent national courts.