With the enforcement of the Personal Data Protection Act 2010 (“The Act”) since 15 November 2013 and strictly in accordance with Section 7 of the Act, we at VOLVO CAR MALAYSIA SDN BHD, our subsidiaries and related corporations, including the Volvo Car Group of companies (hereinafter referred to as “Volvo Car Malaysia”) and also our dealers (collectively referred to as “we” or “us” or “our”), wish to assure you that we take your privacy seriously and are committed to the protection of our customer’s personal data.
This written notice (“Notice”) serves to inform you of your rights in respect of your personal data that is being processed or that is being collected and further processed by us or on our behalf.
In line with our compliance with The Act and our said commitment, we wish to inform that your personal data (including sensitive personal data and any additional information you may subsequently provide to us) such as your name, salutation, photograph(s), video and audio recordings, NRIC or passport number, copies of your NRIC or passport, gender, race, religion, ethnic group, nationality, date of birth, age, address(es), e-mail address, contact details, credit card(s)’ details, marital status, details of your immediate family, details of your employment and income, loan details, property(ies) details, introducer’s details, lifestyle data, background check results and other relevant data gathered from you or from the documents as prescribed in the paragraph below, may be used for the purposes of:
• performing pre-contractual activities and our contractual obligations with you including assessing and/or processing any application submitted by you;
• ensuring the performance by you of your pre-contractual and contractual obligations to us;
• granting you access to, and monitoring your use of our platform (“Platform”);
• facilitating your purchase and the preparation of a sale;
• managing and servicing our relationship with you and providing you with better customer service;
• conducting market surveys, research on planning, trend analysis product, goods and services;
• sending updates, pamphlets, advertising and promotional materials, and commercial material;
• publishing photographs, and/or video and audio recordings of you, which are captured during your participation in our events, on our Platform, media platform or social media platform;
• verifying your financial standing through credit assessment/reporting check and conducting background checks, if necessary;
• verifying and carrying out financial transactions in relation to payments made by or to you and administering and processing any payments related to products and/or services requested or purchased by or provided to you;
• inviting you to participate in our events, programmes and other activities organised or sponsored by us or on our behalf;
• obtaining professional advice and enforcing our rights;
• communicating with you and responding to your inquiries;
• providing you with information on our products and services;
• reporting to any relevant authorities;
• responding to any claims or legal process;
• preparation and submission of any claims and payments to any party or for any audit /checks by any party for whatever purpose related to our business;
• enabling us to respond to your request for a test drive session;
• enabling you to utilize our support services such as joining the Volvo car owners forum;
• complying with any legal or regulatory requirements; and
• such other purposes authorised by you or directly related to the foregoing.
(collectively, the “Purposes”).
Your personal data is and will be collected from you and/or from our dealers and/or from the information you have provided in the documentation that you have provided to us, all application, registration or request forms (whether electronic or otherwise) that you have completed, together with any other information that we may obtain about you from oral or written communications and/or when you use our Platform or enquire about our products/services.
We may keep your personal data for a reasonable period to enable us to fulfil the Purposes.
We may also disclose or share your aforesaid personal data, which were gathered from the various sources mentioned above, to our business partners and associates as follows:
• any entities within the Volvo Car Malaysia group or Volvo Car Group of companies;
• any third parties including but not limited to Volvo Car Malaysia’s contractors, dealers, distributors, suppliers, consultants, solicitors, agents, auditors, employers, partners, joint venture partners, advertisers, purchasers, network operators, property management companies, service and product providers (including those who assist us in providing our Platform), associate companies, any relevant authorities (government/non-governmental), embassies, statutory bodies, regulatory bodies and financial institutions;
• any other persons under a duty of confidentiality to Volvo Car Malaysia;
• credit reporting agencies and background check agencies;
• our actual or potential assignee, assignor, transferee or transferor in respect of any rights, interests, obligations and/or properties relevant to the arrangement/contract between you and us;
• third parties due to any actual or potential corporate restructuring or exercise (including without limitation merger, acquisition and/or the restructuring of our business, assets and/or liabilities); and
• organisations who provide archival, auditing, professional advisory, debt collection, insurance, marketing, banking, advertising, mailhouse, delivery, recruitment, call center, technology, research, utility, loyalty programme and security services.
Save for the foregoing (which you hereby give your consent), your personal data will not be knowingly transferred to any place outside Malaysia or be knowingly disclosed to any other third party.
For the Purposes, we or our business partners and associates may contact you by mail, e-mail, telephone, SMS, fax or any form of electronic communication to keep you informed on services or products which may be of interest to you.
You also consent to our transferring your personal data to such countries in the world where Volvo Car Malaysia has dealings with which do not provide the same level of data protection as Malaysia, if necessary for the above Purposes. If we do make such a transfer, we will put a contract in place to ensure your personal data are protected.
You have the right to request access to your personal data (for which we may charge you a prescribed fee), to limit the processing of your personal data or request us to cease or not begin processing your personal data for purposes of direct marketing, to withdraw your consent previously given to us (in full or in part), to ask for correction of your personal data, and to contact us with any inquiries or complaints in respect of your personal data, by contacting:
Officer, Customer Care
Phone number: +603 7947 1800
Volvo Car Malaysia,
Lot 01-13A, 13A Floor
Menara Symphony
No. 5 Jalan Prof. Khoo Kay Kim, Seksyen 13
46200 Petaling Jaya, Selangor, Malaysia.
or e-mail us at the following address:
mycare@volvocars.com
We endeavour to take reasonable precautions to ensure that the personal data that we collect and/or process are accurately reflected in our systems in accordance with the details provided by you. Therefore, the accuracy of the personal data depends to a large extent upon the information you provide to us. Kindly inform us immediately at the address above if your personal data provided to us is incorrect, inaccurate or out of date.
It is obligatory to supply us with the personal data indicated as compulsory in our forms for us to perform any of the Purposes. If you fail to supply us the compulsory personal data as requested, we may be unable to process your personal data for any of the Purposes.
If you give us information about another person, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
• give consent on his/her behalf to the processing of his/her personal data (including any sensitive personal data);
• give consent to the transfer of his/her personal data abroad;
• receive on his/her behalf any data protection notices.
If you do not consent to us processing your personal data in the manner aforesaid, please let us know by contacting us at the address or e-mail stated above.
Please note that:
• This Notice is issued in both Malay and English languages and in the event of any inconsistency, the English version shall prevail; and,
• Volvo Car Malaysia reserves the right to amend or vary this Notice from time to time which will be updated automatically on our Platform. You are advised to visit our Platform from time to time. Any such amendments will be effective upon such notification. By continuing to engage with us and/or accessing our Platform, after the issuance of such amendment notice, you will be considered as having agreed to this Notice (as amended and updated).