Note
If the car's batteries go completely flat, it will not respond to any key.
If the car has been turned off for a long time, it may take several seconds for it to unlock. This is because the car needs time to turn its systems back on, to recognise the key and to give you access.
Locking not working
If the car won't lock, check that all of the doors are properly closed.
If you are in close proximity to the car for long periods of time without opening the driver door, there might be a delay when you try to open or unlock the car using the driver door handle. If the car doesn't immediately unlock or open, this is normal. Just wait a few seconds and try again.
Automatic locking not working
- Proximity lock is enabled in settings.
- your distance-capable key is charged.
- the key's wireless signals are not being blocked.
If your car doesn't respond when you approach it with your distance-capable key, you can try unlocking it by pulling the door handle or placing your key on the key reader in the door pillar.
Rear doors not unlocking
If the rear doors don't open when you pull the inner door handles, make sure the child lock isn't active and that you pull the handle twice. The first pull unlocks the door and the second pull opens it.