Volvo On Call* app

Updated 08/06/2023

As a Volvo On Call user the car owner has access to an app that enables him/her to maintain contact with his/her parked car via a mobile device.

Certain functions are not available on all car models.

The app is continuously updated which may mean that this information does not reflect available functionality. For more information on Volvo On Call see support.volvocars.com.

The app is available for iOS, Android and Windows Mobile. Download from Apple's AppStore, Windows Phone Store or Google Play.

A personal Volvo ID is required to use the app and online services from Volvo.

Read more about Volvo ID and its advantages and how to create a Volvo ID.

Locating the car

The position of the car is shown on a map and there is the option to receive directions to the car. There is also a digital compass that points the driver in the right direction. It is possible to activate the car's horn and direction indicators in order to facilitate the search.

Send destination to car

With the app, the "Send to Car" function can be used to send a destination (such as hotels, shops, cinemas, restaurants and petrol stations) to the car. Destination position is then available in the car's navigation system1. If the car's navigation system is not factory installed, the car's configuration needs to be updated by a Volvo dealer so that the Volvo On Call app knows that it can send a destination to the car. For instructions for the Send to Car function, see support.volvocars.com.

The car's instrument panel

This function provides the driver with access to a range of information: fuel level, remaining mileage with existing fuel quantity, average fuel consumption, average speed, and readings from the odometer and trip meter.

Checking the car

The app carries out a "health check" of the car and shows information on bulbs, brake fluid, coolant and oil level.

Driving journal

Detailed information on each journey during the last 40 days can be downloaded and saved. There is also the option to export all or selected journeys from the app in spreadsheet format and send this to an email address. This is suitable for travel on official business, for example.

There is the option to deactivate the driving journal. In which case the car does not send any log information after each completed journey.

Vehicle information

Basic data about the car such as model, registration number and VIN number are easily accessible.

Anti-theft warning

If the car alarm is activated the driver is advised of this via his/her device.

Remote locking of doors

Status for all doors and windows is shown. The driver can lock and unlock the car. For security reasons the password for the app is always required to remotely unlock the car. Your personal Volvo ID is used as password.

Remote heater start

If the car is equipped with a parking heater then it can be started immediately or programmed to start at two different time points.

Engine remote start2

Remote start (ERS – Engine Remote Start) means that the car's engine can be started remotely in order to warm up/cool down the passenger compartment to comfort temperature before departure. To be able to drive away with the car the drive mode must be activated, this is performed in the same way as when starting the engine, see Starting the engine.

The air conditioning starts with automatic settings. A remote-started engine is activated for a maximum of 15 minutes, then it is switched off. After 2 activations of remote start the engine must be started in the normal way before remote start can be used again.

Engine remote start is only available in cars with automatic gearbox and cars that have a bonnet switch3 installed.

Warning

To remote-start the engine, the following criteria must be met:

The car must be supervised.
There must be no people or animals inside or around the car.
The car must not be parked in a closed, unventilated area - the exhaust gases may seriously injure humans and animals.

Note

Follow local/national rules/regulations on idling. Also observe local/national rules and regulations on noise levels when the engine is running.

Battery and state of charge4

See how much charge the hybrid battery has and whether charging is in progress.

Set charging for specific times4

Charging does not need to be started immediately when the charging cable is connected. It is possible to use the app to set the time when charging can take place.

Reminder to plug in the charging cable4

Option to activate a reminder in the app to plug in the charging cable if it has been forgotten after parking the car.

Preconditioning4

Preconditioning prepares the car's drive systems and the passenger compartment before departure so that both wear and energy needs during the journey are reduced. The app is used in the same way as for remote heater start.