Change of market when importing or relocating

When you import a car or relocate a car to another country, it is important that you register the car in the new market in order, for example, for the online services to work correctly, as well as to ensure that the car complies with local requirements and laws.

Visit an authorised Volvo dealer

To get help to register the car, visit an authorised Volvo dealer.

If you do not do this then you may experience that apps, Volvo On Call1, software downloads and other online services are affected and do not work correctly.

Creating a new Volvo ID in your new home market

When you relocate to another country you should create a Volvo ID in the new country.

If you have already created a Volvo ID in another country and want to use the same email address, you must first delete your Volvo ID in the region you originally created it. Alternatively, you can create a new Volvo ID using another e-mail address.

For cars with Volvo On Call1

Download the Volvo On Call app from the country where the car will be used and link the app to your car.

 Note

Visit an authorised Volvo dealer if you have imported or relocated with your car to a new country.

Available services may vary depending on market and car model.

 Note

If the car is exported to another market, Volvo is not responsible for any adaptations to the car in order to comply with requirements or laws that apply in the importing market. Read more in Service and Warranty or contact your Volvo workshop for more information.
  1. 1 Applicable only to markets that have access to Volvo On Call.