Two-factor authentication in the Volvo Cars app

You need a Volvo ID to log in to your Volvo Cars app. To further protect your account from unauthorised users, two-factor authentication will be implemented later this year.

This article is applicable to models with Google built-in.

Two-factor authentication adds an extra layer of security to your account. In addition to your Volvo ID username and password, you need to enter a code that is sent to you via SMS1 or e-mail.

 Note

If you did not receive an email with the code, check your spam folder.

To prepare for the upcoming release, please go to volvoid.eu.volvocars.com/Account and check that you:

  • can log in to your account
  • have a current phone number1 or e-mail address registered to your account.

 Note

Your Volvo ID username is identical to the registered phone number1 or e-mail address.

If you have forgotten your username or password, you can find a solution in a separate article.

Applicable models

C40, model year 2022-2024

EC40, model year 2025 and later

EX40, model year 2025 and later

EX90, model year 2025 and later

S60, S60 Recharge, model year 2023 and later

S90, S90 Recharge, model year 2022 and later

V60, V60 Recharge, V60 Cross Country, model year 2023 and later

V90, V90 Recharge, V90 Cross Country, model year 2022 and later

XC40 Recharge Pure Electric, model year 2021-2024

XC40 (mild hybrid), model year 2023 and later

XC60, XC60 Recharge, model year 2022 and later

XC90, XC90 Recharge, model year 2023 and later

  1. 1 This applies to users who have previously created a Volvo ID with a phone number. As of now, Volvo IDs can only be created with an email-address.

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