Right to cancel purchase of Volvo On Call subscription extension

As a consumer, you have the right to cancel the contract within 14 days without having to provide a reason. The cancellation period expires 14 days from the date the service was first used after the order was placed.

Cancellation

To utilise the right to cancel the contract, Volvo must be informed with a clear statement. This can be done in the following way:

  • The easiest way is to contact customer support by phone or e-mail. If you choose to send e-mail, enter the order (including order number). Cancellation applies from the date the e-mail message was sent or the date that the phone call was received and is confirmed with an e-mail message from Volvo.
  • It is also possible to send the notice of cancellation by post to Volvo's registered address. In this case, it applies from the date the cancellation form or letter was sent and is confirmed with an e-mail message from Volvo. If you choose to send the notice of cancellation by post, we recommend that you keep the receipt or other proof that you sent the letter.

Reimbursement

In the event of cancellation you are reimbursed without delay for all payments made in relation to the contract. However, Volvo may make a reasonable deduction for the time period the extended Volvo On Call subscription was active. In the event of reimbursement, the same payment method is used as for the original transaction. Any fees related to the repayment are not compensated.

 Note

For help or more information, see the contact details at volvocars.com/intl/support/contact (first choose the relevant market).