Emergency assistance with Volvo Assistance

Updated 11/17/2023

Press the SOS button to contact Volvo Assistance, or an emergency call centre, in an emergency situation.

Volvo Assistance1

To summon help in case of illness, external threats to the car or passengers, Volvo Assistance can be alerted manually by depressing the SOS button for at least 2 seconds. The car calls Volvo Assistance and a message is sent containing the car's position, among other things.

Volvo Assistance tries to establish verbal contact with the car's driver and to find out the extent of the emergency situation and the need for help.

Volvo Assistance then contacts the necessary assistance (police, ambulance, recovery, etc.).

If verbal contact cannot be established, Volvo Assistance contacts the relevant authorities that assist with appropriate action.

Prioritise public emergency number1

It is possible to set up the system so that the car calls a public emergency call centre instead of Volvo Assistance. See the separate instructions.

Emergency call centre2

To summon help in case of illness, external threats to the car or passengers, an emergency call centre can be alerted manually by depressing the SOS button for at least 2 seconds.

The emergency call centre tries to establish verbal contact with the car's driver and to find out the extent of the emergency situation and the need for help.

The emergency call centre sends the necessary assistance (police, ambulance, towing, etc.).

Note

The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.

You can use the P5-2222-iCup-Ceiling call button symbol button for other assistance, e.g. questions on the use of the car or if you need roadside assistance.

Note

If the SOS lamp flashes despite the button being pressed, this indicates that the car is trying to find and connect to a mobile network. The flashing continues until the car has made its connection.

Emergency number

When the collision alarm is activated the system attempts to establish contact with the country's Volvo Assistance. If this is not possible, then the call is routed to the designated emergency number for the area where the car is located.3