EC40 Activating Plug & Charge

Note

Plug & Charge is included in the charging view but may not be available in your country. This is because e-mobility service providers1, charging stations and other infrastructure need to support Plug & Charge in your country before the feature can be used.

Press the car symbol

in the bottom bar and go to Settings.

Go to Charging → Advanced settings → Plug & Charge.

Turn the function on.

Press View more to easily copy your car's unique PAID2 number. Follow the instructions on how to activate Plug & Charge in the Volvo Cars app.

If you use a provider that isn't Volvo's partner, the process and instructions may vary depending on the e-mobility service provider.

Connect your car at a public charging station.

The contract certificate is installed through the cable and the authorisation and payment are handled by the car and the charging station. You can see the status in the driver display and the charge port during the installation.

The charging session starts when the authorisation is finished.

You can find your contract certificate under Charging account. If you turn Plug & Charge off after installing a contract, it becomes disabled and inactive.

Note

If there are some faults related to Plug & Charge, try to reconnect the charging cable. If it still doesn't work, check the charging settings to see if there is a contract installed in your car. If there is a contract, contact your e-mobility service provider to make sure that there are no issues with the contract. If there is no contract, follow the activation steps again. If the problem persists, try normal charging. Authorise yourself at the charger and follow the instructions in the charging station's interface.

If Plug & Charge isn't working after a workshop visit, it could be because the contract certificate was removed from your car. Follow the activation steps again.

Handling Plug & Charge contract certificates

Note

Removing contract certificates

After the Plug & Charge contract certificates are created, they're stored in the car and in an external server outside the car. Remember to delete both certificates when ending or transferring car ownership.

Your contract certificate in the car can be deleted from the centre display. Press the car symbol in the bottom bar and go to Settings → Charging → Advanced settings → Plug & Charge → Charging account, then press the rubbish bin symbol .

To delete your contract certificate in the external server, go to the Plug & Charge settings in the mobile app for your car.3

Factory resetting of your car doesn't automatically delete the installed contract certificates. You still have to delete the contract certificate via the centre display.

Adding a new contract certificate

To add a new contract certificate, make sure Plug & Charge is on and follow the activation steps again. The most recent contract certificate will always be installed. If you want to delete the account permanently, you also need to cancel the contract with your e-mobility service provider.