If you believe your car has a defect that may cause accidents, personal injury or death, you must immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Volvo Car USA, LLC. If the NHTSA receives similar complaints, they may start investigating the issue and if they conclude that there is a safety-related defect in a group of cars, they can order a recall for rectification. The NHTSA, however, cannot involve itself in individual problems between you, the retailer or Volvo Car USA, LLC. The NHTSA can be contacted by phoning the toll-free number for car safety:
1-888-327-4236
(TTY: 1-800-424-9153) or write to: NHTSA Headquarters, 1200 New Jersey Avenue SE., West Building, Washington D.C. 20590.
You can also obtain other information concerning motor vehicle safety from http://www.safecar.gov, where you can specify the car's VIN (Vehicle Identification Number) to see whether there are any open vehicle recalls.
Volvo strongly recommends that if the car is part of a service campaign, a safety or emission-related recall or some other similar action, it should be carried out as soon as possible. Check with the retailer or Volvo Car USA, LLC to see if the car is subject to any such measures.
| Internet: | http://www.nhtsa.gov |
| Telephone: | 1-888-327-4236 |