Getting started with Volvo On Call*

Updated 05/10/2022

This article describes what you need to get started with Volvo On Call.

Preparations

Before collecting the car from the dealer, the owner should have downloaded the free Volvo On Call app and tested it in demo mode. This makes it possible to explore the majority of functions and provides information on how the app is used.

Activation of Volvo On Call

When the car is collected, the retailer activates the Volvo On Call system and the owner receives an automatically generated PIN code for Volvo On Call. This PIN code is used for security reasons to identify the owner (or another approved person such as a family member) and works like a car key.

Volvo On Call subscription

For the functions to work, the car must have an active Volvo On Call subscription.

The subscription is initiated in connection with the purchase of the car when the system is activated. The subscription has a time limit but can be extended, and validity is market dependent. Contact a Volvo dealer for assistance.

Note

Automatic Crash Notification, the SOS button and roadside assistance via the ON CALL button also work without a subscription.

Volvo ID and linking the Volvo On Call app to the car

In order to use Volvo On Call you need a Volvo ID. After you have created a Volvo ID, the Volvo On Call app needs to be linked to the car.

Note

To be able to use the Volvo On Call App services, the car is required to have a valid Volvo On Call Subscription and the app needs to be connected to the car.

Buying a used car with Volvo On Call

When buying a used car with Volvo On Call, it is important to delete data from the previous owner and add your own details to make the service work. Visit a Volvo dealer for assistance.