Book service and repair

This service provides the option to make a booking request for service or a workshop visit directly in the car1.

When it is time for service or, in some cases, when the car is in need of repair, a message will appear in the driver display and at the top of the centre display. The service date is determined by how much time has passed, hours that the engine has been running, or distance driven since the last service.

Before the service can be used

  • Create a Volvo ID and link the car to it.
  • To send and receive booking information, the car must be connected to the Internet2.

Book a service

Fill in a booking request when necessary, such as when a message indicating that the car needs a service or repair is shown.

Open the Car Status app from the app view in the centre display.
Press Appointments.
Press Request appointment.
Make sure that the correct Volvo ID is filled in.
Fill in the field Tap to write information to the workshop if there is anything you would like done during the workshop visit or any other important information to your workshop.
Press Send appointment request.

You will receive an appointment suggestion via e-mail within a couple of days3.

The booking enquiry sent from the car includes car information that facilitates workshop planning.

The retailer comes back with a digital booking proposal. Information about your dealer is also available in the car so that you can contact your workshop.

Accept the appointment suggestion

When the car has received an appointment suggestion, a message will be shown at the top of the centre display.

Tap the message.
If the suggested booking is acceptable, tap on Accept. Otherwise, tap on Send new proposal or Decline.

 Note

If you experience problems with this service – contact your Volvo dealer.
  1. 1 Applies to certain markets.
  2. 2 Data is transferred (data traffic) when using the Internet, and this may involve a cost.
  3. 3 This time frame may vary depending on market.