Account details

Change of ownership with connected services

In the event of a change of ownership, there are some steps that need to be taken to unlink the previous owner and give the new owner the option to connect the Volvo Cars app to the car.

PIN code

A PIN code is used in the Volvo Cars app to verify that a person is authorised to perform connected services in a certain car. A PIN code is not used for cars with Google built-in.

Extending your subscription

To use the connected functions in the Volvo Cars app, the car requires a subscription for connected services. You can choose between different time periods when you renew or reactivate your subscription for connected services. Cars equipped with Google built-in are supplied with a subscription to digital services, which provides access to connected functions in the Volvo Cars app, as well as additional services. The subscription is valid for 4 years.

Subscription

To use the connected functions in the Volvo Cars app, the car requires a subscription for connected services. Your subscription includes emergency assistance and security services as well as app services. Cars equipped with Google built-in are supplied with a subscription to digital services, which provides access to connected functions in the Volvo Cars app, as well as additional services. The subscription is valid for 4 years.

Change of market when importing or relocating

When you import your car or move to another country, it is important to contact an authorised Volvo dealer to register for the new market. This ensures that the connected services which Volvo offers will work correctly.

Performing a factory reset of your car

If you have a pre-owned car and the previous user has not removed their profiles and phones are still paired, a factory reset is recommended.

Public charging payments

Payments for Volvo public charging service (VPCS) charging sessions can be managed from the Volvo Cars/Volvo EX30 app. The charging costs are automatically debited from your selected payment method on a monthly basis.

Registering a public charging account

Register a charging account in the Volvo Cars/Volvo EX30 app to easily find charging stations connected to the Volvo public charging service (VPCS) and to pay for your charging sessions.

Changing your Volvo ID username or password

You can change your Volvo ID username or password from the Volvo Cars app or from the Volvo website.

Issues related to Volvo ID

Common issues related to Volvo ID, along with solutions, are described here.

Creating a Volvo ID

You need a Volvo ID to log in to the Volvo Cars app. The instructions for how to create your Volvo ID vary depending on car model and model year, so be sure to read the section that applies to your car.

Volvo ID

Volvo ID is a personal account that is used when logging in to the Volvo Cars app.

Two-factor authentication in the Volvo Cars app

You need a Volvo ID to log in to your Volvo Cars app. To further protect your account from unauthorised users, two-factor authentication will be implemented later this year.