FAQ - General
EX90
Can I cancel my Volvo EX90 order?
Yes, you can get in touch with our Customer Care Team if you would like to cancel your Volvo EX90 order. Your advance payment will be fully refunded within 10 working days. If you want to cancel your subscription, just contact our Customer Relation Centre: Phone: 0800 0318065, Email: support-uk@volvocars.com
Can I get a refund for my advance payment if I cancel my Volvo EX90 order?
Yes, you will receive a full refund of the advance payment within 10 working days.
Will there be a credit check?
Unless you choose to buy your EX90, Volvo Car UK Limited will conduct a credit check upon order and this will be on your credit file. You will be subject to a further credit check prior to vehicle delivery to confirm that the product remains affordable for you. For further details regarding this process, please check out the ‘Approval Criteria’ section of the FAQ.
Do I need to sign a hire agreement?
Yes, in order for us to confirm your order, you will be required to sign a hire agreement. Please note, you can cancel your order at any point up until delivery of the vehicle.
When will the Volvo EX90 arrive?
A member of the Customer Care Team will be in touch nearer to the time to discuss delivery dates. We are aiming for delivery in 2024. We always strive to keep delivery times as short as possible, but please note that certain circumstances may cause further delays to the estimated delivery time we previously communicated (for example, the factory building your car and/or the logistics chain transporting it to the Volvo retailer may be negatively affected).
