FAQ - Part Exchange

Volvo Part Exchange is our vehicle trade-in offer which allows you to use the equity on your current car towards the purchase of a new car. We now offer an online valuation service in addition to our traditional retailer trade-in option.

Our Part Exchange offer is currently available for Personal Contract Purchase , Volvo Loan and Purchase .

Part exchange your old car at a retailer and put the value towards the purchase of a new car. We offer you a fast indicative value online and a fair trade-in deal on your new vehicle.

Our online valuation is provided in collaboration with our trusted third party supplier, Rockartech. The final committed value will be given to you in person by one of our authorised Volvo Specialists. If you are ordering a new car with a longer delivery time, it should be noted that an indicative valuation can change over the same period.

Yes, we are happy to offer a valuation on any car, regardless of model type or year.

The valuation is delivered via our online tool. You submit details about your car, including registration number, age, condition and mileage, and we offer you an indicative value based on this information.

Age, mileage and condition are key in determining the value of your car. Regular servicing can also have a positive effect, while external factors such as fluctuating prices in the used car market can push the value up or down.

Having a full service history with manufacturer services can result in a better valuation compared to having a full service history without manufacturer services.

Ideally, any existing finance issues should be resolved before you trade in your vehicle. However if there is outstanding finance on your current car, the authorised Volvo retailer will settle the sum with your respective finance provider. In order to perform this action, you will need to provide a settlement letter from your finance provider which is valid for a maximum of 5 days. This will take place on the day you hand over your current car and collect your new one.

We generally do not offer individual support with negative equity, meaning that if the car you are looking to trade in is worth less than the remaining loan costs, Volvo Cars will not be able to help you. However, you can contact your retailer to explore options such as obtaining an additional loan to cover the difference, if you so wish.

After we have noted your interest in part exchanging your current vehicle when you order your new car, we will contact you to arrange an in-person inspection by an authorised retailer. This will be scheduled around two weeks before your new car is ready for collection.

If your car is involved in an accident or is damaged after it has been valuated, you should contact the authorised retailer who carried out the in-person valuation. They will then carry out an assessment of the damage and update the valuation status accordingly.

You will receive the final valuation in an email from the authorised retailer who carried out the inspection on the car you are trading in.

When placing an order for your new car, you will be able to enter details about the indicative valuation of the car you are trading in.

The purpose behind Part Exchange is to provide you with a valuation for you to use in full on a deposit for your new car. However it’s entirely up to you whether you wish to use the full valuation sum, or only part of it. You can set the value of your deposit on the order page by adjusting the slider to the sum you wish to use.

You pay your deposit once you have agreed on the confirmed valuation price offered by the retailer. We will send you an email with full details of your agreed deposit before you settle this.

We will contact you to let you know when your new car is ready for collection. Just bring the vehicle you are trading in and we will take care of it, while you drive away in your new Volvo.