FAQ - Personal Contract Purchase

If you have a fully electric car, the Volvo Car Service Plan Plus is included in your monthly payment and is valid for 3 years or 60,000 miles, whichever occurs first.
For all other cars, there is no service plan included in the monthly payment. Instead you will have the option to add this to your order.

The Volvo Car Service Plan consists of Volvo Car Genuine Service which means the maintenance service work (which includes labour cost and material) is performed on your car in accordance with Volvo Car’s recommendations. This includes functionality and safety checks of limited wear & tear components, as well as actions performed at specified service intervals.
More information about the Volvo Car Genuine Service can be found in the owner’s manual and service & warranty handbook of your car.

Everything that is included in the Volvo Car Service Plan, but also specified wear & tear items such as brake pads, brake discs and wiper blades. Note that wear & tear repairs are at all times subject to the professional judgement of the Volvo Car service provider performing the service.

The service plans do not include any repair work, spare parts or consumables necessary to maintain the roadworthiness of your car (whether determined as a result of the maintenance services or otherwise), or any other work you agree to be carried out with the Volvo Car service provider. Fluids like AdBlue, washer fluid and coolant are also excluded.

You can see the duration of your service plan under the subscription tab in Volvo Cars app (after delivery), or by looking at the order confirmation.
Note that the duration of the service plan is affected by your annual mileage. If the annual mileage is higher than the service interval for mileage per year, this will result in servicing dates being sooner than expected and will reduce the duration of the plan.

Yes, if you would like to add a service plan after an order has been placed, please contact your local Volvo Specialist and they will be able to support. We advise purchasing one when you receive your vehicle in order to qualify for the service plan packages.

The need for service is dependent on time and annual mileage and can therefore occur with different time intervals. For non-electric cars, the interval is every year or 18,000 miles, whichever comes first. For electric cars, the interval is every second year or 18,000 miles, whichever comes first.

We always recommend that you visit a Volvo Specialist to have your vehicle serviced according to Volvo recommendations. Services can be performed outside the Volvo network as long as the service is performed in accordance with the Volvo Car Service Programme. If you have a Service Plan, then work must be performed at a Volvo Car service provider. 
Details of service can be found in the car’s service and warranty handbook. For further information please review the Warranty T&Cs here.

No, our service plans cannot be terminated and will remain with the car for the duration period.

All servicing must be carried out by a Volvo Car service provider in the United Kingdom. When you book your service with your Volvo Specialist, you must let them know that you have a Volvo Car Service Plan.

When your vehicle is due a service, our Customer Relation Centre will contact you in good time. They will provide you with the contact information for a local Volvo Car service provider. Then you simply call the service provider to arrange a time that suits your schedule. You can also book your appointment using the digital service booking tool at https://www.volvocars.com/uk/service-booking

All new cars come with a selection of services. Warranty is valid for 3 years, while the Volvo Cars app is included for 4 years. Our digital services pack is free for 4 years, while Roadside assistance is included for 3 years. In addition, if you purchase a fully electric vehicle, you will receive a plugsurfing card.

All accessories come with a 3 year warranty if purchased online in connection with your Personal Contract Purchase (PCP).

Please visit your local retailer who will be able to manage the warranty return.