FAQ - Purchase
Order
What is included when I purchase a fully electric Volvo online?
In addition to your specific design selections, your Volvo car comes with the following features as standard: - Free Driveaway insurance for 7 days - Service and warranty for 3 years (or 60,000 miles, whichever comes first) - Battery warranty for up to 8 years (or 100,000 miles, whichever comes first) - Roadside assistance for 3 years - Digital services: Google built in (Assistant, Maps, Play) and Volvo Cars app for 4 years - A charging cable for your car - A Plugsurfing charging Card
Can I buy a Volvo car at a retailer?
Your local retailer can help you with purchasing a Volvo car. However, prices and terms will be exactly the same as they are online.
I don't feel comfortable buying online. Can I request more personal help?
We're always happy to help. Please call our team on 0800 0318065 for further support.
Can I change my car specifications after placing an order?
Any changes to your specifications must be made during our personal welcome call, which takes place within 2 weeks of you placing your order. After this point, we can't guarantee that we can make any type of changes to your vehicle specification.
Why do I have to sign a sales contract?
The sales contract confirms your final order so that the car can go into production.
Can I test-drive a Volvo car?
You can book a test with your local retailer using the online booking tool.
Can I change my existing Volvo car purchase order to another Volvo finance option?
Unfortunately not. If you would like to choose another finance option rather than buy the car, you'll have to cancel your purchase order first and then submit an application for the finance option you wish to order.
What happens after I place my order?
After placing the order, you will receive an email with your order confirmation and information about your financing options. Within a couple of days, we will schedule a welcome call with you to confirm your configuration, explain the car delivery process in detail and answer any remaining questions. You can learn more about your car by tracking its progress, using the Volvo Cars app. A few weeks prior to the delivery, you will receive payment instructions from us via email. Once your car is ready for delivery, our service partner will get in touch with you to schedule delivery or collection.
Can I add accessories to my car?
Yes, we offer different packages and a range of individual accessories that you can add to your car. If you wish to buy more accessories, they can be purchased directly from the retailer.
Where can I buy accessories, such as a roof box or wall box charger?
You can buy accessories from your local Volvo Specialist. A charging cable is included with the purchase of certain models. We are working hard to offer more accessories online in future.
