FAQ - Purchase

In addition to your specific design selections, your Volvo car comes with the following features as standard: - Free Driveaway insurance for 7 days  - Service and warranty for 3 years (or 60,000 miles, whichever comes first) - Battery warranty for up to 8 years (or 100,000 miles, whichever comes first)  - Roadside assistance for 3 years  - Digital services: Google built in (Assistant, Maps, Play) and Volvo Cars app for 4 years - A charging cable for your car  - A Plugsurfing charging Card

Your local retailer can help you with purchasing a Volvo car. However, prices and terms will be exactly the same as they are online.

We're always happy to help. Please call our team on 0800 0318065 for further support.

The sales contract confirms your final order so that the car can go into production.

You can book a test with your local retailer using the online booking tool.

Unfortunately not. If you would like to choose another finance option rather than buy the car, you'll have to cancel your purchase order first and then submit an application for the finance option you wish to order.

After placing the order, you will receive an email with your order confirmation and information about your financing options. Within a couple of days, we will schedule a welcome call with you to confirm your configuration, explain the car delivery process in detail and answer any remaining questions. You can learn more about your car by tracking its progress, using the Volvo Cars app. A few weeks prior to the delivery, you will receive payment instructions from us via email. Once your car is ready for delivery, our service partner will get in touch with you to schedule delivery or collection.

Yes, we offer different packages and a range of individual accessories that you can add to your car. If you wish to buy more accessories, they can be purchased directly from the retailer.

You can buy accessories from your local Volvo Specialist. A charging cable is included with the purchase of certain models. We are working hard to offer more accessories online in future.

You pay your partial deposit online, once you have chosen your car and specifications.

You will initially pay £500 as a partial deposit, the amount will be deducted from your final invoice.

Your deposit payment will be stated in your order confirmation email, which can be used as a reference for the performed payment. The amount will be deducted from your final invoice.

You can pay the refundable deposit with a credit card, but the final payment needs to be made via bank transfer.

The accessories will be added to your vehicle invoice.

Yes. The best way to track your order is via the Volvo Cars app.

As soon as your car has arrived at your chosen service partner, they will contact you to arrange the handover. Until then, you can track your order in the Volvo Cars app and check the estimated delivery time.

If you need to postpone your car's delivery, please contact our Customer Relation team who will endeavour to help you with your request.

To change your contact/personal details, you should contact our Customer Relation team and inform us about the changes.

You will need to contact our Customer Relation team to see if this is possible. Depending on where your car is in the delivery journey, we may or may not be able to change this.

Your chosen service partner will prepare your car for delivery as long as you pay your invoice or secure your financial solution in accordance with the information in the payment instruction email.

Your licence plate will be delivered together with your car, at the handover.

You will need to contact our Customer Relation team to see if it’s possible to change your chosen location. Depending on where your car is in the delivery journey, we may or may not be able to change your chosen location.

No, only the person who has placed the order can pick up the car.

Please bring valid photo ID e.g. your passport and your driving licence.

Yes, the accessories will be delivered and fitted when the car is handed over to you.

If you want to cancel your order, please call or email our Customer Relation centre. Your deposit will be refunded after the cancellation is registered.

If you decide that you would like to hand the car back and have purchased it online, you have the legal right to withdraw from your purchase within 14 days after taking delivery of your car. You can do so by sending a formal notice to our Customer Services team, within these 14 days to: Volvo Car UK Limited, Scandinavia House, Norreys Drive, Maidenhead, SL6 4FL, or by email: volvo-support@volvocars.com.
Within 14 days of you having sent us the written notification, you need to return the car at your own expense to the same Volvo retailer as where you took delivery of it. You will need to include all original equipment and any parts and accessories that came with the car, as well as the V5 log book. When you arrive at the Volvo retailer, your car will be inspected for mileage, wear & tear, damage and missing items.
Please note the following: You have the right to a full refund under the following circumstances: - the car has not been driven more than 100 miles when returned to the Service Partner - the car has no signs of wear & tear or damage and no missing items - the car has not changed owners since you first took delivery of the car (should the car have changed owners, your request to invoke the right to withdraw will be denied).
Should the car have been used beyond what is mentioned above, Volvo Car UK Limited will deduct from the purchase price the following: - £1.00 for each mile driven in excess of 100 miles according to your car´s odometer at time of return at the Service Provider - Reasonable charges for repair to fix any wear & tear and/or damage caused to the car during the 14-day 'right to withdraw' period and for replacing any missing items.