FAQ - Subscription
Billing
Which costs are covered in Subscription?
Your subscription fee covers most of the costs of operating your vehicle; you only pay for consumables such as fuel, AdBlue, washer fluid and oil (if it needs to be refilled before the scheduled inspection), as well as fees for speeding, tolls, and parking. For full details, please see our “List of charges” in the Volvo customer Terms and Conditions.
Insurance also sits outside of your subscription fee. However, we do offer you 7-day comprehensive Driveaway insurance. The 7-day insurance is subject to acceptance criteria from the insurer and requires you to separately register for the trial insurance at volvocarsinsurance.co.uk – please see Insurance section below for more details.
Are all prices quoted including VAT?
For consumers (personal customers), all subscription prices displayed online are gross prices including VAT. This means that the price you see is what you pay. For business customers, net prices are quoted. VAT will be added afterwards.
What payment methods can I use?
When you sign up for a subscription, you will need to make a first monthly payment online by credit/debit card. We accept Visa, Mastercard and American Express.
This payment will be deducted from your first monthly invoice.
Other than your first monthly payment, you will pay your monthly subscription fees and any additional charges by Direct Debit. We will request your bank details to set up the Direct Debit and send you a copy of the Direct Debit mandate for your records.
Please make sure to renew the mandate if your bank details have changed.
Do I need to pay for my Vehicle tax?
No, this will be included in your subscription!
If I keep the same car for at least 3 years, will I need to pay for the MOT?
No, this is included in your subscription, along with any work required to pass the MOT.
What deposit do I need to put down?
£0, no deposit required!
What’s the sign-up fee?
There is no sign-up fee as such. Once your order is confirmed, you will make your first monthly payment. This is then deducted from your next invoice on a pro-rated basis depending on when you take delivery of your car. Your subscription fee will always be paid one month in advance.
When will I be charged my monthly subscription fee?
On the first working day of each month. Your subscription fee will always be paid one month in advance.
When will my account be debited and for what?
The first monthly payment will be deducted when your subscription order is confirmed. This payment is made in full. Any other partial month usage is debited on a pro-rated basis, depending on when you take delivery of the car.
You will pay the subscription fees monthly in advance on the first working day of each month. Most additional charges or fines will be settled monthly in arrears (usually together with the subscription fee for the upcoming month). If you take delivery of your car in the last few days of the month, please note that your first and second monthly payments will be taken at a later date.
Click here to view examples of invoicing periods and details.
How does the first monthly payment work?
When you sign up for a subscription, you will need to make a first monthly payment when submitting your order. This payment is equal to your normal monthly subscription fee. You will pay this online by credit/debit card.
When your order is approved, the payment will be deducted from your bank account. Prior to that, the amount will only be temporarily reserved in the account.
The first monthly payment is then deducted from your next invoice on a pro-rated basis depending on when you take delivery of the car.
When will I be charged for the added accessories?
It depends on the accessory that you add to your car. If you have added accessories that you will own afterwards (e.g. a child seat) then you will need to pay the total amount upfront (outright purchase). If you added accessories that will remain with the car after you return it (when mounted to the car e.g. running boards) then the amount will be added to the monthly fee. You will be charged in a monthly invoice for the upcoming months.
