Volvo Cars Specific Terms & Conditions for Car Hire

Definitions

Whenever in this Services Agreement (as defined in Section ‎3.2), We say:

1. About us and HireCo

1.1 We are Volvo Car UK Limited, which is part of the Volvo Car Group. Our registered address is at Scandinavia House, Norreys Drive, Maidenhead, SL6 4FL and We are registered in England and Wales under company number 02281044. We work together with UK Automotive Solutions Limited (“HireCo”), who is the owner and registered keeper of the Car and hires the Car to You under the Hire Agreement.

1.2 You can contact Us through the Customer Relations Centre, for example through phone 01628 422522 or e-mail volvo-support@volvocars.com.

1.3 When You place Your Order You will agree to these specific terms and conditions for car hire (the “Specific Terms & Conditions”) and the Volvo Cars General Terms & Conditions (as defined in Section ‎3.2).

2. How we are authorised

2.1 We are authorised and regulated by the Financial Conduct Authority, firm authorisation number 678616. For insurance, Volvo Car UK Insurance is arranged and administered by Wrisk Transfer Limited, a company registered in England and Wales under company number 10657213. The registered office of Wrisk Transfer Limited is 45 Gresham Street, London, EC2V 7BG. Wrisk Transfer Limited is authorised and regulated by the Financial Conduct Authority (firm reference number 788062). For Roadside Assistance service, We introduce business to Allianz Insurance PLC which is authorised and regulated by the Financial Conduct Authority. Allianz Insurance PLC has firm authorisation number 121849. You can check the details of each of these firms’ permissions, history and contact details on the Financial Conduct Authority’s register by visiting the Financial Conduct Authority website https://www.fca.org.uk/ or by contacting the Financial Conduct Authority on 0800 111 6768. The Financial Conduct Authority is the supervisory authority under the Consumer Credit Act 1974. Its address is 12 Endeavour Square, London, E20 1JN.

2.2 Our authorisation covers activities We carry on as the agent and representative of HireCo in relation to Your Hire Agreement (if Your Hire Agreement is a Regulated Hire Agreement), but the services We provide in relation to the Car as set out in this Services Agreement are not regulated or supervised by the FCA.

3. This Services Agreement

3.1 This Services Agreement relates to the services specified in Your Order that We will provide in relation to hire of Your Car (the “Services”). If a Service is not specified in Your Order, We will not provide it to You under this Services Agreement.

3.2 This “Services Agreement” comprises of:

If there is any inconsistency between the documents listed above, Your Order will prevail, then these Specific Terms & Conditions and then the Volvo Cars General Terms & Conditions.

3.3 Once (and not before) You have confirmed that You have read and accepted these Specific Terms & Conditions and the Volvo Cars General Terms & Conditions and We have received Your signed Hire Agreement, We will have a binding contract with You. Following approval of Your Order, You will receive: (i) an email confirming receipt of Your Order; (ii) a copy of these Specific Terms & Conditions and (iii) a copy of the Volvo Cars General Terms & Conditions. The provision of Services under this Services Agreement will start on the date You actually take delivery of the Car (the “Delivery Date”).

4. What and how You pay

4.1 Unless We notify You otherwise, You will be invoiced and pay to Us a monthly fee for the Services ("Monthly Services Payment"). Electrical charging, fuel, and other regular consumables (for example washer fluid), as well as toll or congestion charges, insurance costs and additional charges described in ‎Appendix 1 - (Additional Charges), are not included in the Monthly Services Payment. With regards to insurance costs, please see Section ‎9 (Insurance).

4.2 In certain circumstances You may have to pay additional charges – these charges are described in ‎Appendix 1 - (Additional Charges).

4.3 You will pay the regular Monthly Services Payment and other charges by Direct Debit, generally on the first working day of each month. A working day is a day other than a Saturday or a Sunday on which the banks in England and Wales are open for business. This means that each Monthly Services Payment relates to the Services in the calendar month during which the Monthly Services Payment is paid (other than Your first invoice for a Monthly Services Payment as explained in Section ‎4.11). Any additional charges will be settled monthly in arrear (usually together with the Monthly Services Payment).

4.4 You will provide Your bank details as part of Your Order to set the Direct Debit up and We will send You a copy of the Direct Debit mandate for Your records. Please contact Us if Your bank details change and We will issue a new mandate to You. We may change the details of Our bank into which you pay the Monthly Service Payment and other additional charges. We will give You reasonable notice in advance of the payment date of any such change. If We change Our payment details, You will need to set up a new Direct Debit. It is important that You ensure, on a monthly basis, that the balance in Your bank account is enough to cover the Monthly Services Payment and any possible additional charges listed in ‎Appendix 1 - (Additional Charges). We will let You know in advance of the payment date if any such additional charges apply.

4.5 If the balance in Your bank account is not enough to cover the Monthly Services Payment and any possible additional charges, You will be charged the late payment fee listed in ‎Appendix 1 - (Additional Charges).

4.6 As part of Your Order You may be required to provide Your credit or debit card details in order to make an advance payment equal to one Monthly Services Payment (the “First Monthly Payment”).

4.7 The First Monthly Payment will (if applicable) be reserved on Your credit or debit card pending approval of Your Order and will be debited from Your credit or debit card when Your Order is approved using the card details You provided.

4.8 If this Services Agreement is terminated before the Delivery Date, You will receive a refund of any First Monthly Payment that You made and any Advance Services Payment (as defined in Section ‎4.9).

4.9 If You have chosen a fixed term Hire Agreement, when You place Your Order, You may select a further optional advance services payment (an “Advance Services Payment”), which is payable upfront in accordance with section ‎4.10 below and used to reduce the Monthly Services Payment over the term of this Services Agreement.

4.10 If You choose to make an Advance Services Payment when You place Your Order, We will email You an invoice and You must pay the Advance Services Payment in full before the date specified and in accordance with the instructions set out in the invoice. If You do not pay the Advance Services Payment in full in the time period specified in the invoice or request a change to the amount of the Advance Services Payment after You place Your Order, We may cancel Your Order and/or this Services Agreement.

4.11 If the Delivery Date is between the 1st day and the 25th day of a calendar month, Your first invoice for the Monthly Services Payment will be sent to You on the 25th day of that calendar month, and will be payable on the first working day of the following calendar month. Your first invoice will cover the Services from the Delivery Date until the end of the first full calendar month after the Delivery Date. If the Delivery Date is between the 26th day and the last day of a calendar month, Your first invoice for the Monthly Services Payment will be sent to You on the 25th day of the first full calendar month after the Delivery Date, and will be payable on the first working day of the second full calendar month after the Delivery Date. Your first invoice will cover the Services from the Delivery Date until the end of the second full calendar month after the Delivery Date. In each case, Your first invoice will be reduced to reflect Your First Monthly Payment (if applicable), which was debited from Your card when Your Order was approved. Further details of the payment process can be found in the FAQs.

4.12 We may change Your Monthly Services Payment prior to the Delivery Date in certain circumstances – see Section ‎19.2 (Amendments) and Section ‎19.3 (Changes to payments) for further information. If You do not agree to a change in Your Monthly Services Payment, You may immediately cancel Your Order and/or this Services Agreement by notifying Us within 60 calendar days of Us notifying You of such change and We will return any First Monthly Payment that You made and any Advance Services Payment in accordance with Section ‎4.8. For the avoidance of doubt, any changes made to Your Monthly Services Payment pursuant to this Section ‎4.12 will not affect or apply to the First Monthly Payment. If You do not notify Us that You wish to cancel Your Order and/or this Services Agreement in accordance with this Section ‎4.12, You shall be deemed to have agreed to such change.

5. Cancellation

5.1 You have the statutory right to cancel this Services Agreement without giving any reason in the cancellation period. The cancellation period expires after 14 days from the date this Services Agreement is entered into, as further set out in the Volvo Cars General Terms & Conditions.

5.2 In addition, We voluntarily also give You the right to cancel this Services Agreement without giving any reason at any time before the Delivery Date. Note this voluntary cancellation right does not apply if You and We agreed to enter into this Services Agreement as a result of You requesting to switch Your existing car under another hire agreement that You had with HireCo for the Car under the Hire Agreement.

6. Termination

6.1 This Services Agreement will be in force for the period which the Hire Agreement is in force. This Services Agreement will automatically and immediately terminate if the Hire Agreement is cancelled or terminates or if You do not electronically sign and return the Hire Agreement as required under the Hire Agreement and Your Order is cancelled. If this Services Agreement terminates under this Section ‎6.1 before the Delivery Date, there will be no charges and We will return any First Monthly Payment that You made and any Advance Services Payment to You in accordance with Section ‎4.8.

6.2 You may terminate this Services Agreement immediately if We materially breach this Services Agreement and We do not remedy the breach as soon as reasonably practicable.

6.3 We may terminate this Services Agreement immediately if:

6.4 At any time on or after the Delivery Date, if this Services Agreement terminates immediately in accordance with section ‎6.1 or section ‎6.3 above due to Your breach or default under this Services Agreement or the Hire Agreement, You will be required to pay any outstanding payments and the applicable early or immediate termination charge listed in ‎Appendix 1 - (Additional Charges).

6.5 You may also be required to compensate Us for any damages, losses and expenses suffered by Us due to the termination of this Services Agreement.

6.6 If We terminate this Services Agreement, We will follow any process and serve any notice required by law.

7. Roadside assistance

7.1 The Services We provide include Our roadside assistance service, including:

7.2 Further details of the roadside assistance service can be found in the FAQ.

8. Mileage

8.1 Your Hire Agreement includes the agreed annual mileage (which will be proportionally adjusted depending on how long You keep the Car).

8.2 The Services We provide include the flexibility to request a change to Your annual agreed mileage if You think You may not end up at the agreed mileage level. We will liaise with HireCo as the owner of the Car on Your behalf to change the annual agreed mileage. We may also contact You to offer a change in the annual agreed mileage. A change will trigger a new hire agreement, however this Services Agreement will remain in full force and effect.

8.3 Please check the FAQ or contact the Customer Relations Centre if You have any questions in relation to the annual agreed mileage.

9. Insurance

9.1 We will introduce You to Our insurance partner, who can arrange complimentary driveaway insurance, subject to acceptance criteria from the insurer being met. After that You can either choose to continue with the fully flexible monthly Volvo Cars insurance or choose to use Your own insurance cover. Details on the complimentary driveaway insurance can be found here - https://volvocarsinsurance.co.uk/driveaway/.

9.2 This Section ‎9 is only applicable for individuals and not Business Customers.

10. Driving outside the United Kingdom

10.1 The Services We provide include assisting You if You want to drive the Car outside the United Kingdom, including providing certain required documentation.

10.2 If You have chosen a fixed term Hire Agreement, You will be required to pay the administration fee for issuing a VE103 certificate as listed in ‎Appendix 1 - (Additional Charges).

11. Personalised registration

The Services We provide include assisting You if You want to have a personalised registration number assigned to Your Car. If You wish to have a personalised registration number assigned, please contact Us. You will be required to pay the administration fee for assigning a personalised registration number as listed in ‎Appendix 1 - (Additional Charges) and You will be responsible for paying any related fees or charges payable to the Driver and Vehicle Licensing Agency or any other third party for the purchase of such registration number.

12. Car switch (if specified in Your Order)

12.1 If specified in Your Order, the Services We provide will include the flexibility to replace Your Car with another car, if You have chosen a flexible Hire Agreement which allows you to terminate the Hire Agreement on three (3) months' notice.

12.2 You can only request a switch if You are in possession of the current Car and at least three (3) months have passed from the date You received the current Car. If you wish to switch Your Car, please contact Us and We will liaise with HireCo as the owner of the Car on Your behalf to handle the switch.

12.3 Please note that the delivery time for the car you want to switch to may vary, depending on car model, trim level, colour etc. If You switch the Car, you will enter into a new Hire Agreement for the new car. A switch will only be binding once You have entered into the new Hire Agreement in relation to Your new car. You will also be required to read and accept these Specific Terms & Conditions and the Volvo Cars General Terms & Conditions, and Your Monthly Services Payment may change as a result of the switch.

12.4 You will keep Your current Car until You receive the new car that You have switched to. You can only have one switch request active at any time.

12.5 You may be subject to further eligibility checks (which include an affordability and creditworthiness assessment and credit check) if You request a switch, and Your request for a switch may be rejected if there is a reasonable cause.

13. Volvo Car Service Plan Plus (if specified in Your Order)

13.1 If specified in Your Order, the Services We provide will include Volvo Car Service Plan Plus, as further described in the Specific Terms for Volvo Car Service Plan (as set out in the Volvo Cars General Terms & Conditions) (the “Specific Terms for Service Plan”), and Our car care service.

13.2 We will tell You in advance when scheduled maintenance become due. It is Your responsibility to contact Us if You receive any messages in the Car or via Volvo Cars app indicating that there is a need for maintenance, recall or any other required action.

13.3 Our car care service includes standard exterior cleaning as part of any pre-arranged or scheduled visits You make to Our authorised workshops. If You have chosen a flexible Hire Agreement, this also includes interior cleaning.

14. Yearly inspections (if specified in Your Order)

14.1 If specified in Your Order, the Services We provide will include legally mandatory roadworthy inspections (i.e. MOT, which will take place as per applicable law). You will make the Car available accordingly.

14.2 We will tell You in advance when mandatory inspections become due. It is Your responsibility to contact Us if you receive any messages in the Car or via Volvo Cars app indicating that there is a need for inspection.

15. Home delivery (if specified in Your Order)

If specified in Your Order, the Services We provide will include delivering Your Car directly to an address of Your choice on the Delivery Date. When Your Car is ready for delivery, We will contact You to schedule the delivery. You can choose to either pick up the Car from a Volvo retailer, or let Us know that You would like Your Car to be delivered and the details of Your address. We will then arrange for the Car to be delivered to the pre-agreed address and at the pre-agreed time of Your choice. The delivery agent will also give You an introduction to Your new Car.

16. Tyre check-up (if specified in Your Order)

If specified in Your Order, the Services We provide will include a tyre check-up package. We will assess the condition of the tyres and replace or repair tyres as necessary to maintain roadworthiness against normal wear and tear (excessive wear and tear of tyres caused by irresponsible driving is not covered nor is accidental damage, for example damage sustained to the tyre from driving through a pothole). If You suffer a puncture, You can utilise the roadside assistance service in Section ‎7 (Roadside assistance). In between the scheduled workshop visits, You remain responsible for regularly checking Your tyres are roadworthy and complying with any legal requirements on tread depth. If You believe that there is a need for tyre replacement, please contact the Customer Relations Centre, using the contact details in Section ‎1.2.

17. Loan car (if specified in Your Order)

17.1 If specified in Your Order, the Services We provide will include a loan car when You reasonably need one while Your Car is being worked on at one of Our authorised workshops. This only applies to workshop visits which have been approved in advance or if You are asked to book Your Car into a workshop.

17.2 If You require a loan car, please let Us know in advance of Your approved workshop visit by contacting the Customer Relations Centre. Please note that the availability of specific loan car models may vary, but We will try to provide You with a loan car that is close to the model of Your Car.

17.3 Limitations: If You are involved in an insurance case, and Your Car needs to be repaired at one of Our authorised workshops, a loan car may be provided to You by Your insurance provider. In this case, the loan car is not provided by Us and We do not guarantee that the principles stated in this section will apply.

18. Pick-up and delivery (if specified in Your Order)

If specified in Your Order, the Services We provide will include a pick-up and delivery service for approved workshop visits. Our authorised workshop will arrange for Your Car to be collected from and dropped back to an address of Your choice for approved workshop visits. This service will be provided instead of a loan car.

19. Other general things You need to know

19.1 Personal Data: We and HireCo are responsible for the personal data processed in connection with this Services Agreement. All processing will take place in accordance with applicable legislation concerning the processing of personal data and this Privacy Notice.

19.2 Amendments: We may change the terms of this Services Agreement (and also the other documents referred to herein, other than the Volvo Cars General Terms & Conditions) as well as the Monthly Services Payment and other charges as follows:

For the avoidance of doubt, the provisions of Section 10 (Changes to the Terms and Conditions) of the Volvo Cars General Terms & Conditions shall not apply and this Section ‎19.2 constitutes the entire agreement and understanding between You and Us in relation to amendments to the terms of this Services Agreement, other than amendments to the terms of the Volvo Cars General Terms & Conditions. In respect of any amendments to the terms of the Volvo Cars General Terms & Conditions, the provisions of 10 (Changes to the Terms and Conditions) of the Volvo Cars General Terms & Conditions shall apply and this Section ‎19.2 shall not apply.

19.3 Changes to payments: Subject to Section ‎19.2 (Amendments) above, any change to the Monthly Services Payment will be a fair reflection, as reasonably estimated by Us, of the impact of the change on Our costs in providing the Services.

19.4 Rejecting changes: If You do not accept any changes notified by Us to You in accordance with Section ‎19.2(d), You may terminate this Services Agreement as of the effective date of the changes by notifying Us within 60 days of Us notifying You of such changes. If You do not notify Us that You wish to terminate this Services Agreement in accordance with this Section ‎19.4, You shall be deemed to have agreed to such changes. If You terminate this Services Agreement because of a proposed change to take effect before the Delivery Date, You will receive a refund of any First Monthly Payment that You made and any Advance Services Payment in accordance with Section ‎4.8. If You terminate this Services Agreement because of a proposed change to take effect after the Delivery Date, You will receive a pro-rata refund of any Monthly Services Payment made in relation to the period after the date You returned the Car.

19.5 Assignment and transfer: You agree that We may assign, transfer or novate any or all of Our rights and obligations under this Services Agreement (including the Volvo Cars General Terms & Conditions incorporated in this Services Agreement) to any other person without Your consent provided that the transfer will not prejudice Your rights under this Services Agreement. You may not assign, transfer or novate any or all of Your rights or obligations under this Services Agreement without Our prior written consent (such consent to be at all times in Our absolute discretion and subject to any conditions that We may specify). For the avoidance of doubt, the provisions of Section 19.2 (Other Terms) of the Volvo Cars General Terms & Conditions shall not apply and this Section ‎19.5 constitutes the entire agreement and understanding between You and Us in relation to assignments and transfers of this Services Agreement.

19.6 Delegation: We may delegate any of the Services to any party with sufficient expertise to comply with Our obligations under this Services Agreement. However We are ultimately always responsible to You for the Services.

19.7 Sharing of information: We may share information about You and this Services Agreement with any person to whom We assign, transfer, novate or delegate (or may potentially assign, transfer, novate or delegate) any or Our rights and/or obligations under this Services Agreement.

20. Introduction

If You are a Business Customer, the following Sections ‎20 to ‎21 of this Services Agreement will apply to You.

21. What and how You pay

The following sentence shall be added to the end of Section ‎4.3:

You may only set-off payments or exercise a right of retention if We do not contest Your counterclaim or if Your counterclaim was finally declared enforceable by a court.

Each of the following clauses shall be added as a new Section 4.13 and 4.14 respectively:

In the event you fail to make a payment in accordance with this Services Agreement, interest will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.

We reserve the right to require security from You for Your monthly payments in case We become aware that Your creditworthiness has deteriorated compared to Your initial eligibility check.