Calling Volvo Assistance for roadside assistance

Updated 25/04/2024

You can press the assist button in the car's ceiling to contact Volvo Assistance for roadside assistance1. For example, if you experience any unpredictable problems on the road, such as if your car's battery runs out of charge, your car breaks down or you get a puncture.

Note

Not for emergencies

If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.

Using Volvo Assistance abroad

If you press the assist button when you are abroad, you will reach Volvo Assistance in your home country.

Tip

You can also use the mobile app for the car to contact Volvo Assistance.

The assist button is located in the ceiling, on the right side of the overhead console.

Press and hold the assist button for at least 2 seconds.

The car makes a voice call to Volvo Assistance. It also sends information such as its location and status.

The Volvo Assistance call centre tries to communicate with the people in the car to find out what kind of help you need.

If the voice call fails, the Volvo Assistance call centre has the ability to respond based on information sent by the car.