Volvo On Call security services

The Volvo On Call security services are intended to provide assistance, for instance, if you are locked out of your vehicle, if it has been stolen, etc.

Volvo On Call's security services are primarily intended to help minimize the risk of the vehicle being stolen.

If the vehicle's normal electrical system is not functioning properly, Volvo On Call's reserve battery provides the system with current.

Theft notification

A signal will be sent automatically to the Volvo On Call customer service center in the event of a break-in or theft (if the vehicle's alarm has been triggered).

This service will be interrupted if the alarm is turned off using one of the vehicle's remote keys.

Remote door unlock

If the vehicle's remote key has been lost or locked in the car, the doors can be unlocked remotely within the following 5 days with assistance from the Volvo On Call customer service center after the owner's identity has been verified by his/her pin code.

Remote vehicle immobilizer

If the vehicle has been stolen, the owner or police can contact the Volvo On Call customer service center to have the vehicle's remote keys immobilized (deactivated).

 Note

This applies even if the vehicle has been unlocked and started with one of its remote keys.

After contacting the owner/police, the Volvo On Call customer service center then deactivates the remote keys. Once the engine has been switched off, it can only be restarted if the owner/police has given the Volvo On Call customer service center authorization to reactivate the remote keys. Once this authorization has been verified (using your PIN code), the Volvo On Call customer service center will reactivate the remote keys.