S90 Booking service and repairs

The information is handled through the Car status app, which can be opened from the center display's App view.

Information about your vehicle is sent to your retailer and you can book your workshop appointment directly in your retailer's workshop planning system using the Volvo On-Line Service Scheduler with your smart phone. The system will also send a reminder as the appointment approaches and the Sensus Navigation system will provide directions to the workshop if necessary.

This feature makes it convenient to book a workshop appointment directly from your vehicle. Vehicle-related information is sent to your retailer, who prepares your visit to the workshop. After you have requested a workshop appointment, your retailer will send you an email including a link enabling you to connect directly to your retailer's booking system, where you can book the appointment at a convenient time. Information about your retailer is also available in the vehicle so that you can contact the retailer/workshop at any time using the Call my retailer menu option.

Note

My Volvo can be found by going to www.volvocars.com and selecting the United States or Canada.

Before the service can be used

Volvo ID

The owner (primary driver) must create or have a Volvo ID (see the article "Volvo ID").
You must enter your Volvo ID (your email address) in the vehicle as explained in the article "Volvo ID". If you have already registered a Volvo ID, use the same email address that you used to create the Volvo ID.

Changing a Volvo ID email address

If you would like to register a different email address, open the Volvo ID app in the center display's App view and tap Change Volvo ID. Follow the instructions provided. See also the article "Volvo ID" for additional information.

Selecting a Volvo retailer on the My Volvo website

By default, the retailer where you purchased your vehicle will be your preferred retailer/Volvo authorized workshop who will perform service and repairs on your vehicle. To change the preferred retailer, go to your personalized My Volvo website.

Prerequisites for booking service from the vehicle

In order to request an appointment from the vehicle:

The engine must be running
The vehicle must be connected to the Internet (see the article "Internet connected vehicle")

Using the service

When it is time for service or in certain cases if repairs are necessary, a message will appear in the instrument panel and in the center display. This message is triggered by:

the amount of time that has elapsed since the last service
the number of hours the engine has run since the last service
mileage since the last service.
Specific alerts or fault codes in the vehicle

Booking service or repairs

Submit a booking request whenever you need a workshop appointment or when a message regarding the need for service or repairs has been displayed in the instrument panel and in the center display. This can be done directly from the vehicle as follows or alternatively by using the My Volvo personal website booking tab.

Sending an appointment request

Open the Car status app in the center display's App view.

Tap Appointments.

Under Appointments, tap Request appoint..

Check that your Volvo ID is correct.

Check that the correct preferred retailer is listed. If you prefer, simply tap the button to initiate a call to the retailer.

Tap Send appointment request. Your request and vehicle data will be sent to your retailer through the vehicle's Internet connection.

Volvo will send a booking invitation to your email address with a link to your preferred workshop's On-Line Service Scheduler.

Open the email and click the link to book your workshop appointment at a convenient time with your preferred service advisor. Add any additional preferences and free text to your booking.

When you have submitted your workshop booking, your appointment will be confirmed online directly by email. The booking information will also appear in the Car status app in the center display after a period of time as well as in your My Volvo personal website, where you can make changes to your appointment at any time.

Several days prior to your appointment, you will receive a reminder via email from your retailer. A notification will also appear on the center display one day prior to the appointment. You can set the interval for other reminders (e.g., two days, three days) at your My Volvo personal website.

On the day of your appointment, a reminder will appear again on the center display and the retailer's address can be set in your navigation system if you require directions to the workshop.

Sending vehicle-related information

Information about the vehicle can be sent at any time using its Internet connection.

Using this function does not send a workshop appointment request to your retailer; only vehicle data will be transmitted to Volvo. This vehicle data can be accessed by any retailer if you call the retailer and provide your Vehicle Identification Number (VIN).

Open the Car status app in the center display's App view.

Tap Appointments.

Under Appointments, tap Send vehicle data.

A message confirming that vehicle information has been sent via the Internet connection will appear on the center display. Transmission of the vehicle information can be cancelled at any time by tapping the X in the activity indicator.

Viewing workshop information

Open the Car status app in the center display's App view.

Tap Appointments.

Under Appointments, tap Workshop information.

A window with retailer information will appear.

If you prefer, call the retailer, or select an address or GPS coordinates to activate the navigation system.

Appointments and vehicle information

When you make an appointment or send vehicle information from your vehicle, this information will be sent using the Internet connection1. Information about the vehicle includes:

service requirements
time since service was last performed
function status
fluid levels
mileage (odometer reading)
VIN (Vehicle Identification Number)
The vehicle's software version
Diagnostic information