Subscription for connected services

To use the remote functions in the Volvo Cars app, the car requires a subscription for connected services. Your subscription includes emergency assistance, security services and app services.

Subscription status

You can see the status of your subscription for connected services in the Volvo Cars app. Go to the profile tab Px-2037-VOC app icon Profile > Subscription.

If you don't have access to the Volvo Cars app, contact your Volvo dealer. You will need to have the car's vehicle identification number (VIN) ready.

Extending or renewing your subscription

For information on how to extend or renew your subscription, see Extending or renewing your subscription for connected services.

 Note

If you renew your subscription for connected services after it has expired, you may need to activate the remote functions in the Volvo Cars app again. To use the functions without interruption, it's recommended to extend your subscription before it expires. Contact Volvo support if you need help with renewing your subscription.

When the subscription period has expired, you will receive a message in your car's display saying On Call deactivated 1.

You will not be able to use the remote functions in the Volvo Cars app once your subscription has expired. However, the emergency services via the SOS button and automatic collision alert will continue to work for cars with internet connection.

 Note

Automatic collision notifications are only available for cars with internet connection and will stop working for certain cars after 2G and 3G have been phased out. This affects cars that do not have Google built-in. Certain cars of model year 2017-2024 may have internet connection after a software update. Cars with model year 2016 and earlier will lose all connected services.

Applicable models

S60, S60 Twin Engine/Recharge, model year 2019-2022

S90, model year 2017-2021

S90 Twin Engine/Recharge, model year 2018-2021

V60, V60 Cross Country, V60 Twin Engine/Recharge, model year 2019-2022

V90 Twin Engine/Recharge, model year 2018-2021

V90, V90 Cross Country, model year 2017-2021

XC40, model year 2018-2024

XC40 Twin Engine/Recharge (plug-in hybrid), model year 2019-2024

XC60, XC60 Twin Engine/Recharge, model year 2018-2021

XC90, XC90 Twin Engine/Recharge, model year 2016-2022

The car needs to be equipped with a system in contact with the Volvo Cars app.

  1. 1 Applies to cars of model year 2011 and later.