It is possible to set whether the car should contact Volvo Assistance or the public emergency call centre when the automatic collision alarm is triggered or when the SOS button is pressed.
The car's factory setting is to primarily contact Volvo Assistance.
To change this:
Tap on 
at the bottom of the centre display and select Controls.
at the bottom of the centre display and select Controls.Under More, deactivate SOS button calls Volvo Cars emergency services.
Note
When contact with Volvo Assistance is given priority, more information is transmitted from the car and more extensive help can be given than if the public emergency call centre is the primary contact. If contact with Volvo Assistance cannot be established, the car contacts the public emergency call centre instead.
If, on the other hand, the public emergency call centre is given priority and it is not possible to establish contact, no attempt is made to reach Volvo Assistance instead.