Getting started with Volvo On Call*

Updated 19/03/2020

This article describes what you need to get started with Volvo On Call.

Activation of Volvo On Call

When the car is collected, the retailer activates the Volvo On Call system and the owner receives an automatically generated PIN code for Volvo On Call. This PIN code is used for security reasons to identify the owner of the car (or another approved person such as a family member) and works like a car key.

Volvo On Call subscription

The car must have a valid Volvo On Call subscription.

The subscription is initiated in connection with the purchase of the car when the system is activated. The subscription has a time limit but can be extended, and validity is market dependent. Contact a Volvo retailer for assistance.

Note

Automatic Crash Notification, the SOS button and roadside assistance via the On Call button also work without a subscription.

Volvo ID and connecting the Volvo On Call app to a car

A Volvo ID is needed to use Volvo On Call. After having created a Volvo ID, the Volvo On Call app needs to be connected to the car.

Buying a used car with Volvo On Call

When buying a used Volvo with Volvo On Call, it is important to delete data from the previous owner and add your own details to make the service work. Visit a Volvo retailer for assistance.