Volvo On Call*

Updated 10/05/2022

Volvo On Call1 provides direct contact to the car as well as extra comfort and assistance 24 hours a day.

The functions are available via the Volvo On Call app2 as well as the ON CALL button and the SOS button in the roof of the car:

For example, you can lock and unlock the car directly from a phone via the Volvo On Call app. If an accident occurs, emergency assistance can be sent to the car, e.g. ambulance or police. Roadside assistance can be called for less urgent problems, such as a puncture.

Note

The SOS button must only be used in the event of accident, illness or an external threat against the car and its passengers. The SOS function is only intended for emergency situations. Abuse may lead to supplementary charges.

The Volvo On Call app and ON CALL button can be used for all other services3, including roadside assistance.

Volvo On Call system

Volvo On Call is linked to the car's safety and alarm systems as well as other systems in the car, such as locking and climate control. The car has a built-in modem for communication with a Volvo On Call service centre and the Volvo On Call app. GNSS (Global Navigation Satellite System) is used to locate the car.

Processing of personal data

Certain information, including personal data, will need to be processed in order to be able to make use of all the functions in connection with the Volvo On Call service. Read more about terms and conditions and privacy at volvocars.com/legal.

Contact service centre

To contact Volvo On Call service centre, use the car's ON CALL button or the Volvo On Call app. You can also call Volvo On Call service centre.

Note

All calls with the Volvo On Call service centre may be recorded.