- Press the SOS button for at least 2 seconds to call for help in the event of illness, external threat to the car or passengers, etc.
- The VOC Service Centre receives a message on the need for assistance and information about the car's position.
- The VOC Service Centre establishes verbal contact with the driver and agrees on what assistance is required.
If verbal contact cannot be established, the VOC Service Centre contacts the relevant authorities that assist with appropriate action.