Recovering the car

Updated 08/06/2023

For recovery, the car is taken away with the help of another vehicle.

Call a recovery service for recovery assistance.

The towing eye can be used to pull the car up onto a recovery vehicle with a flatbed platform.

Applies to cars with level control*: If the car is equipped with air suspension , this must be disabled before the car is raised. Deactivating the function via the centre display.

Press Settings in the top view.

Press My Car → Suspension .

Select Deactivate Suspension & Leveling Control.

The car's position and ground clearance determine whether it is possible to pull it up onto a flatbed platform. If the slope of the recovery vehicle's ramp is too steep, or if the ground clearance under the car is inadequate, then the car may be damaged if you try to pull it up. The car should then be lifted using the recovery vehicle's lifting device.

Warning

No one/nothing is allowed to remain behind the recovery vehicle while the car pulled up onto the flatbed platform.

Important

The towing eye is only designed for towing on roads - not for pulling the car unstuck or out of a ditch. Call a recovery service for recovery assistance.

Important

Note that the car must always be transported with the wheels rolling forward.

An all-wheel drive car (AWD) with raised front suspension must not be towed at speeds above 70 km/h (40 mph). It should not be towed further than 50 km.

Note

If the car is equipped with a towing bracket, there is no rear mounting for a towing eye.