Note
Strictly for emergencies
Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.
Built to work after a collision
Calling an emergency call centre after a collision requires that the system is not critically damaged. The system is designed to survive severe collisions and has its own backup battery in case the regular power supply fails.
When an emergency call is made, the following happens:
- The car makes a voice call to an emergency call centre. It also sends information such as its location and status.
- The emergency call centre tries to communicate with the people in the car to find out what kind of help you need.
- If the voice call fails, the emergency call centre has the ability to respond based on information sent by the car.
Automatic emergency response
The car automatically attempts to contact an emergency call centre if it registers a collision above a certain level of severity.2
Note
Not an emergency?
If you need help on the road but aren't in an emergency situation, press the assist button 
to call Volvo Assistance instead. Volvo Assistance can help you in certain situations, such as if your car doesn't start, your car breaks down or you get a puncture.
