Removing a car in the Volvo Cars app

Before selling your car, make sure to remove the car in the Volvo Cars app. When you do this, all related data will be deleted from both the app and the car. It will cause inconvenience for the next owner of the car if you uninstall the Volvo Cars app in your phone without removing the car in the app.

Cars with Google built-in

Performing a factory reset of a pre-owned car

If the previous owner of your car hasn't removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display, but it is recommended to ask the previous owner to remove the car in the Volvo Cars app.

Read about reinstalling and pairing the Volvo Cars app in a separate article.

Removing a car

Removing a car in the Volvo Cars app has different outcomes depending on what type of driver profile you're using.

  • Admin/owner profiles1: When you remove a car from an admin or owner profile, all related data will be deleted from both the app and the car. This includes data linked to other connected drivers. A factory reset of the car will also be initiated automatically.
  • Other driver profiles: If you're a connected driver with another profile type, removing a car will only remove your own app access to that car and your connected profile in the car. No other data or profiles will be affected.
In the Volvo Cars app, go to the profile tab Px-2037-VOC app icon Profile > Your cars.
Select your car.
Press Remove car and follow the instructions.

Drivers with admin/owner profiles can click on Factory reset guide to perform a factory reset manually if it hasn't already been initiated automatically.

 Note

A factory reset will remove all phones paired with your car, reset the car to factory values and remove all data and settings stored in the car.

Unpairing a phone from the car

By unpairing a phone, you will remove the connection between your car and the phone. You can unpair the phone either via the Volvo Cars app or via the car's centre display. Drivers with admin/owners profiles can view and unpair all phones connected with the car. Other users can only view and unpair their own phone.

If your car is updated with software version 2.5 or later, you can unpair the phone from the centre display:
Go to the settings symbol iCup-2037-Settings symbol > Profiles > Volvo Cars app devices.
Select the phone you wish to unpair and press Unpair this phone.
The chosen phone is unpaired from the car, but other phones remain paired.

Applicable models

C40, model year 2022-2024

EC40, model year 2025 and later

EX40, model year 2025 and later

EX90, model year 2025 and later

S60, S60 Recharge, model year 2023 and later

S90, S90 Recharge, model year 2022 and later

V60, V60 Recharge, V60 Cross Country, model year 2023 and later

V90, V90 Recharge, V90 Cross Country, model year 2022 and later

XC40 Recharge Pure Electric, model year 2021-2024

XC40 (mild hybrid), model year 2023 and later

XC60, XC60 Recharge, model year 2022 and later

XC90, XC90 Recharge, model year 2023 and later

Cars with the earlier infotainment system (Sensus)

Removing a car in the Volvo Cars app has different outcomes depending on what type of driver profile you're using.

  • Admin profiles: When you remove a car from an admin profile, all related data will be deleted from both the app and the car. This includes data linked to other connected drivers. A factory reset of the car will also be initiated automatically.
  • Other driver profiles: If you're a connected driver with another profile type, removing a car will only remove your own app access to that car and your connected profile in the car. No other data or profiles will be affected.
You need to be logged in to the app to remove a car. If you do not have access to the app, contact Volvo support and let them know you are selling your car.
In the Volvo Cars app, go to the profile tab Px-2037-VOC app icon Profile > Your cars.
Select your car.
Press Remove car.
Press Factory reset guide.

Drivers with admin profiles can click on Factory reset guide to perform a factory reset manually if it hasn't already been initiated automatically.

 Note

A factory reset will remove all phones paired with your car, reset the car to factory values and remove all data and settings stored in the car.

It is recommended to inform the new owner of the car to contact Volvo support or a Volvo dealer to report the change of ownership. This is important for registering the new owner in Volvo's systems and for them to receive the full offering of services. The subscription for connected services (previously called Volvo On Call subscription) will be active until it expires.

Applicable models

S60, S60 Twin Engine/Recharge, model year 2019-2022

S90, model year 2017-2021

S90 Twin Engine/Recharge, model year 2018-2021

V60, V60 Cross Country, V60 Twin Engine/Recharge, model year 2019-2022

V90 Twin Engine/Recharge, model year 2018-2021

V90, V90 Cross Country, model year 2017-2021

XC40, model year 2018-2024

XC40 Twin Engine/Recharge (plug-in hybrid), model year 2019-2024

XC60, XC60 Twin Engine/Recharge, model year 2018-2021

XC90, XC90 Twin Engine/Recharge, model year 2016-2022

  1. 1 Naming varies depending on car model.