Cars with Google built-in
Performing a factory reset of a pre-owned car
If the previous owner of your car hasn't removed their profiles and connected phones, a factory reset of the car is needed. You can do this yourself via the car's centre display, but it is recommended to ask the previous owner to remove the car in the Volvo Cars app.
- See Performing a factory reset of a pre-owned car for more information.
Read about reinstalling and pairing the Volvo Cars app in a separate article.
Removing a car
Removing a car in the Volvo Cars app has different outcomes depending on what type of driver profile you're using.
- Admin/owner profiles1: When you remove a car from an admin or owner profile, all related data will be deleted from both the app and the car. This includes data linked to other connected drivers. A factory reset of the car will also be initiated automatically.
- Other driver profiles: If you're a connected driver with another profile type, removing a car will only remove your own app access to that car and your connected profile in the car. No other data or profiles will be affected.
Drivers with admin/owner profiles can click on Factory reset guide to perform a factory reset manually if it hasn't already been initiated automatically.
Note
Unpairing a phone from the car
By unpairing a phone, you will remove the connection between your car and the phone. You can unpair the phone either via the Volvo Cars app or via the car's centre display. Drivers with admin/owners profiles can view and unpair all phones connected with the car. Other users can only view and unpair their own phone.
Applicable models
C40, model year 2022-2024
EC40, model year 2025 and later
EX40, model year 2025 and later
EX90, model year 2025 and later
S60, S60 Recharge, model year 2023 and later
S90, S90 Recharge, model year 2022 and later
V60, V60 Recharge, V60 Cross Country, model year 2023 and later
V90, V90 Recharge, V90 Cross Country, model year 2022 and later
XC40 Recharge Pure Electric, model year 2021-2024
XC40 (mild hybrid), model year 2023 and later
XC60, XC60 Recharge, model year 2022 and later
XC90, XC90 Recharge, model year 2023 and later
Cars with the earlier infotainment system (Sensus)
Removing a car in the Volvo Cars app has different outcomes depending on what type of driver profile you're using.
- Admin profiles: When you remove a car from an admin profile, all related data will be deleted from both the app and the car. This includes data linked to other connected drivers. A factory reset of the car will also be initiated automatically.
- Other driver profiles: If you're a connected driver with another profile type, removing a car will only remove your own app access to that car and your connected profile in the car. No other data or profiles will be affected.
Drivers with admin profiles can click on Factory reset guide to perform a factory reset manually if it hasn't already been initiated automatically.
Note
It is recommended to inform the new owner of the car to contact Volvo support or a Volvo dealer to report the change of ownership. This is important for registering the new owner in Volvo's systems and for them to receive the full offering of services. The subscription for connected services (previously called Volvo On Call subscription) will be active until it expires.
Applicable models
S60, S60 Twin Engine/Recharge, model year 2019-2022
S90, model year 2017-2021
S90 Twin Engine/Recharge, model year 2018-2021
V60, V60 Cross Country, V60 Twin Engine/Recharge, model year 2019-2022
V90 Twin Engine/Recharge, model year 2018-2021
V90, V90 Cross Country, model year 2017-2021
XC40, model year 2018-2024
XC40 Twin Engine/Recharge (plug-in hybrid), model year 2019-2024
XC60, XC60 Twin Engine/Recharge, model year 2018-2021
XC90, XC90 Twin Engine/Recharge, model year 2016-2022