Emergency assistance with Volvo Assistance

Updated 2022-06-20

In the event of an emergency, press the SOS button to contact Volvo Assistance or an emergency service center.

Volvo Assistance

To summon assistance in the event of an illness or an external threat to the vehicle or passengers, Volvo Assistance can be alerted manually by pressing and holding the SOS button for at least 2 seconds. The vehicle will contact Volvo Assistance and a message will be sent containing information such as the vehicle's location.

Volvo Assistance will then attempt to establish voice contact with the driver to determine the extent of the emergency and the need for assistance.

Volvo Assistance will then contact the appropriate emergency service (police, ambulance, tow truck, etc.).

If voice contact cannot be established, Volvo Assistance will contact emergency services for appropriate action.

Note

The SOS button should only be used in case of accident, illness or if there is an external threat to the vehicle and its passengers. The SOS function is only intended for emergency situations. Misuse could incur extra charges.

The ON CALL button can be used for other assistance, e.g. questions about vehicle use or if roadside assistance is needed.

Note

If the SOS indicator light is flashing even if you have not pushed the button, this indicates that the vehicle is attempting to find and connect to a cellular network. The flashing will continue until the vehicle has made a connection.