Volvo Cars Terms of Services

Service providers and contracting entities

For Volvo Cars Digital Services and Remote Services subscriptions, as well as for other Services where so communicated, Volvo Cars is the service provider. If you purchased your car directly from us then such subscribed Services form part of your contract with us. If you purchased your car from a Retailer, then a separate contract for the subscribed Services directly between you and Volvo Cars covers the provision of these Services from us to you. When the relevant subscription period ends, you will need to renew the subscription or purchase a new subscription for the Services in question if you wish to continue using them. If you choose not to prolong or renew the Digital Services they will be turned off, which also may affect the functionality of other car applications and Third Party Services.

For some Services we may nominate an Affiliate to provide the Services. We will notify you of the Affiliate either through any applicable specific terms, in the order process, by email or the Volvo Cars App.

Where Volvo Cars uses a third party as a subcontractor to provide part of a Service, Volvo Cars will remain responsible for the Service unless otherwise agreed between you and Volvo Cars or as otherwise stated in these Terms, any applicable Specific Terms and/or Third Party Terms or Documentation. Volvo Cars may also make Third Party Services available to you, such Third Party Services to be contracted independently and directly by you with the specific third party providing the Third Party Services. Volvo Cars shall be in no event a party to an agreement between you and the third party providing the Third Party Services.

What terms apply?

All Services are subject to these Volvo Cars Terms of Services (“Terms”) and may be subject to Specific Terms, Third Party Terms or Documentation.

To use a Service, you must accept these Terms (which may include specific service descriptions below e.g. Remote Vehicle Services), in some cases separate Specific Terms, and any applicable Third Party Terms by pressing or clicking a confirmation button, or if purchasing a Service by placing an order, and following your acceptance a binding agreement is entered into between you and Volvo Cars for use of the relevant Service. The Terms apply to Third Party Services only to the extent necessary for the provision of that Third Party Service.

“Specific Terms” are separate terms and/or service descriptions from us applicable in addition to these Terms, for a particular Service. Specific Terms should be read with and subject to these Terms.

“Third Party Services” are services provided by an independent third party, separate from our Services, and our primary role is making these available to you. You may be required to pay fees and/or accept the Third Party´s Terms as a condition of using the Third Party Service.

“Third Party Terms” are separate terms and conditions between you and a Third Party relevant to a Third Party Service.

“Documentation” refers to other information about particular Services available at various places throughout the Volvo Cars eco-system, e.g. Owner´s Manual, at https://www.volvocars.com/intl/support, at https://www.volvocars.com, in Volvo Cars apps, in your Volvo car and/or at your local Volvo Cars retailer. Documentation may contain legal terms and conditions as well as restrictions on how you are entitled to use a particular Service, and these form part of the contract between you and Volvo Cars. If the Documentation and these Terms or any Specific Terms should conflict, the latter shall prevail. Nothing contained in the Documentation grants you the right to use a specific Service.

Requirements

You may use a Service only if you are: (a) of age, (b) capable of forming a contract, and (c) not barred from using the Service under applicable law.

The “Primary Driver” of a Volvo car is the person who has the right to dispose of it, uses it in a permanent manner as a means of transport and/or is registered as the owner, lessee, subscriber or authorised user of the car at a national authority (if any). The Primary Driver may not necessarily be the owner of the car e.g. the lessee of a Volvo car while the leasing company is the owner, or subscriber to a Care by Volvo car. You must be the Primary Driver or have the Primary Driver´s clear and undisputed consent (“Primary Drivers’ Consent”) to use a Service in any way linked to a specific Volvo car or link a Service to a specific Volvo car or to any other Service. We may at any time investigate whether you are the Primary Driver or have the Primary Driver´s Consent.

Any links made between a Volvo car and a Service or between different Services can at any time be deactivated as described in the Documentation. You are obliged to deactivate any links if you no longer are the Primary Driver of the car or no longer have the Primary Drivers’ Consent.

Services may vary depending on the Volvo car model and model year, your country of residence, where the Volvo car is registered, was sold and is used, your primary language, the mobile network provider, the infotainment system and application services provider(s). If the Volvo car is not equipped with the necessary technical features or if you do not fulfil the requirements set out in these Terms, any Specific Terms and/or any Third Party Terms for the particular Service, we are not obliged to provide you with the Service(s). We make information available about our Services and any applicable requirements which you should read and understand before you purchase or subscribe to that Service.

Services may also vary depending on your own access to a certain device(s) (e.g. mobile devices or computers with specific software and operating systems). If your device(s) is not equipped with the necessary technical features or does not fulfil the requirements set out in these Terms and any Third Party Terms for the particular Service, we are not obliged to provide you with the Service(s). We are not responsible where a Service is not available, has reduced or impacted availability or operation due to reasons beyond our reasonable control such as connectivity, geographic, or topographic conditions (such as remote locations, underground parking, tall buildings, hills or tunnels), damage to or failure to maintain the car or the equipment in good working order, government laws, rules or regulations, failure, congestion or outages of utility or wireless networks, cyber-attacks, war, act of God, natural disaster, inclement weather, and labour strikes. unscheduled downtime, service or software updates or errors.

Some Services require internet or mobile data access to operate. Your Volvo car may include the cost of access for a certain period, otherwise you must purchase access, but in most cases your access will be subject to Third Party Terms e.g. from the internet service or telecommunication provider (“Data Services Provider”). Volvo Cars is not, and no time will be a Data Services Provider.

Your access to and use of the Services may be subject to the satisfactory completion of a verification process that includes a mandatory ‘know your customer’ check. In this process, certain documentation and personal information must be provided to either Volvo Cars or the Data Services Provider. In some cases, you may be asked to submit additional documentation to successfully pass the identification process.

Certain features provided in the Services must only be used when you have the Volvo car in sight or otherwise are assured that it is safe to use and without risk of damage to property or persons, as described in these Terms, Specific Terms or Documentation. All Services should only be used by you in compliance with the relevant laws in your market and should not be used for any illegal purposes. You must use features and Services made available to you in accordance with all applicable road and traffic laws in your jurisdiction. Volvo Car’s features complement safe driving practices and are not intended to enable or encourage distracted, aggressive, or otherwise unsafe or illegal driving. Ultimately, you are responsible for safe and lawful operation of the vehicle at all times. Any warranty regarding the suitability, safety or possibility to use a Service is subject to our Disclaimer of warranty.

Volvo ID

Use of many Services requires you to have an active Volvo ID. A Volvo ID is a unique, personal and non-transferable account and is how we provide you with access to Services within the Volvo Cars ecosystem. The Volvo ID and related functionality is a Service and governed by these Terms. Creation and use of Volvo ID is free of charge.

Some Services may require you to link your Volvo ID to one or more Volvo cars.

By registering a Volvo ID, you confirm that the data provided to us by you is and remains accurate and that the Volvo ID is created for use in accordance with these Terms. You also confirm that we can contact you on the email address you specified when you registered your Volvo ID. We will not use this email address for direct marketing unless: (a) the direct marketing concerns a product or service that is similar to one you already purchased, and you have not opted out of receiving the direct marketing, or (b) in all other situations, you have given us your express permission to do so.

Change of ownership/Primary Driver of a Volvo car

In case of a change of ownership and/or a change of the Primary Driver (if not the owner) of a Volvo car you must promptly deactivate all Services related to that Volvo car by using the ´reset to factory settings´. Depending on the Volvo car model and model year you may need to take the car to a local Volvo retailer to complete the reset and a fee may be payable. You must promptly deactivate the link between your Volvo ID and the transferred Volvo as well as all Services and any related data. More information on how to deactivate the Services can be found in the Documentation. You can also ask your local Volvo Cars retailer or contact us.

If we become aware of any change of ownership and/or a change of the Primary Driver (if not the owner) of a Volvo car with one or more Volvo IDs linked to it, we may immediately block or deactivate these links unless you can show that you are the Primary Driver or have the Primary Driver's Consent to continue using your Volvo ID in relation to the Volvo car. Unless required by applicable law, a Volvo car owner or Primary Driver will not have the right to access information about previous owners, Primary Drivers, or Volvo IDs previously linked to the Volvo car.

Digital Services

Some Volvo cars are sold or compatible with a Digital Services package that can include:

The exact products and features that are available and/or are included in the Digital Services can differ between markets.

Remote Vehicle Services

Remote Vehicle Services is a wireless Service connected to your Volvo car. The product was formerly called Volvo On Call and it may still be referred to by this name in some instances e.g. phones running on older operating systems, the VOC in car button, in Documentation that has not yet been updated.

You may be able to use functions from your mobile phone:

You may be able to also use some functions directly from your Volvo car:

Most functions require that the Volvo Cars App is downloaded and used on your mobile phone. You can read our Product Description for Digital Services that also describes Remote Vehicle Services here.

Digital Services and Remote Vehicle Services subscriptions

An active subscription is required for Digital Services or Remote Vehicle Services to operate.

Usually, a subscription for Digital Services or Remote Vehicle Services is provided with the purchase of a new Volvo car, between 3 and 5 years – we provide information in local markets, check with a retailer or our Volvo Cars website (“Initial Subscription”).

You can extend your subscription after the Initial Subscription ends. You can read information about how subscriptions work under "Subscriptions and renewals".

All Digital Services or Remote Vehicle Services subscriptions follow the car and not you – so if you sell the Volvo car then the subscription is available only to the new owner. You must inform Volvo that you no longer own the car and cancel any rolling subscriptions to avoid future payments. The Digital Services or Remote Vehicle Services will remain available in connection with the car until the end of the relevant subscription period.

Remote Vehicle Services disclaimers

Remote Vehicle Services aims to support you and passengers in the event of accidents or car theft, subject to the scope and functions of Remote Vehicle Services but: (a) is not a contract of insurance, and Volvo Cars has no liability to any insurance company in respect of your Volvo car, (b) is not intended to substitute or replace any other anti-theft equipment installed in your Volvo car, (c) does nor replace or substitute any state or national emergency service available to you, and (d) must be used in accordance with all applicable laws and regulations. Volvo Cars makes no representations or warranties that a stolen vehicle will be recovered.

Electric Vehicle Public Charging (“EVPC”)

Through the Volvo Cars app, and in partnership with Digital Charging Solutions GmbH (“Digital Charging Solutions”), you can locate public charging stations to charge (for payment) your electric vehicle.

EVPC is a Third Party Service subject to Digital Charging Solutions’ terms and conditions and privacy policy in addition to these Terms. You are required to pay for EVPC. In order to use EVPC you need to accept Digital Charging Solutions’ terms that you can read here and which will be presented to you via the charging feature in the Volvo Cars app. By registering for EVPC an account will be created in your name with Digital Charging Solutions and Digital Charging Solutions will invoice you for using EVPC. If you already have an account with Digital Charging Solutions, you will not be able to use that account through the Volvo Cars app.

By choosing to move forward with creating an account with Digital Charging Solutions, you acknowledge and accept that Volvo Cars will disclose personal data such as contact details (including Volvo ID) and vehicle details to Digital Charging Solutions for the purpose of account creation.

If you experience issues with or have any questions about EVPC, please contact Digital Charging Solutions.

EVPC is only available for Volvo Cars fully electric vehicles (or battery electric vehicles ‘BEV’s’) and not hybrid electric vehicles, and only in selected markets.

For information about how your personal information is processed please read our Privacy Notice for Volvo Cars app here and also Digital Charging Solutions’ privacy policy here.

What is Digital Booking?

Digital Booking is a Volvo Cars Service, available either through the Volvo Cars App or online, that enables you to book a time for Service of your Volvo car, or other Pick-up & Delivery Services, with a Retailer.

Definitions used for Digital Booking are:

Volvo Cars does not perform any Servicing through Digital Booking – it is only a technical platform that enables you to book a time for Servicing your Volvo car by a Retailer.

Pick-up & Delivery Service includes an employee or contractor of a Retailer going to an agreed location at an agreed date and time to retrieve and return your Volvo car.

If the Retailer offers loaner (or courtesy) vehicles, then one may be provided – you will need to agree any additional terms in connection with the loaner this with the Retailer.

When the Pick-up & Delivery Service is complete, a Digital Booking is scheduled with you to deliver your car to an agreed location at an agreed date and time.

You can manage your Digital Bookings on the Volvo Cars App. Managing a Digital Booking involves:

Service Provider Interactions

Using Digital Booking is free of charge.

Servicing: Unless you have purchased, or subscribed to, your Volvo car from Volvo Cars directly:

Pick-up & Delivery Services: Volvo Cars does not, through Pick-up & Delivery Service, provide any vehicles itself. Retailers are responsible for the pickup, delivery, and sharing customer and/or loaner vehicles. The agreement regarding Pick-up & Delivery Service and any fees is exclusively between you and the Retailer. Volvo Cars is not involved in the screening or engagement of Drivers by Retailers. Volvo Cars does not guarantee that the pickup and delivery of a vehicle through Pick-up & Delivery Service will be successful.

Claims arising out of or which are related to Digital Booking, Pick-up & Delivery Service, Servicing or any other services performed or provided by a Retailer or a Driver shall exclusively be dealt with between you and the Retailer, and to the extent permissible under law Volvo Cars shall not be liable for any loss or damage. Retailers are always responsible for the acts or omissions of its employees, agents and contractors.

Digital Booking is only a technical platform that enables you to book a time for Servicing or Pick-up & Delivery Service, or for Users to support the performance of pickup and deliveries through Pick-up & Delivery Service.

You may cancel the use of Digital Booking by emailing cld-luxedata@grp.volvocars.com.

Ordering Services

Before you can use a Service that requires payment, you will need to complete an online order process, confirm your order and pay for the Service. Please take the time to read and check your order at each step of the process. By placing your order, a binding agreement is entered into between you and Volvo Cars for use of the relevant Service unless we reject your order (the “Contract”).

Upon finalising your order, you will see an order confirmation on the screen and we will also send you a receipt/invoice email containing relevant details about your order and a unique order ID number that should be referred to in any subsequent queries or correspondence relating to your order. Alternatively, we may contact you to say that we do not accept your order. This is typically because: (a) We cannot authorise your payment, or (b) you are not entitled to purchase the Service.

Payment

A Service is usually ordered and paid for through the Volvo Cars App or online, using only commonly used credit or debit cards via a secure online payment system.

We use Third Party payment services and, by providing your credit or debit card information, you expressly authorize our payment provider to charge applicable fees on this payment method as well as taxes and other charges you incur and agree to the handling of the payment transaction and your card details and any other information necessary for a payment transaction to be executed by the relevant third party (including but not limited to fraud prevention). We only use Third Party payment services that are certified by banks and card acquirers to securely manage payment transactions. All communication between our website and your bank is handled by Third Party payment services.

Right to cancel

You may cancel your Contract within 14 days after entering into your Contract without giving any reason.

To exercise your right of cancellation, you must inform us of your decision to cancel the Contract by a clear statement. You can do this by sending your cancellation by post to our address noted above or contact us. You can use this form to give cancellation, although it is not required.

If you decide to cancel the Contract, we will without undue delay reimburse you for all payments which we have received from you in relation to the Contract. If you have used the Service before you exercise your right of cancellation, we may make a reasonable deduction from the reimbursement corresponding to your use of the Service.

We will make the reimbursement using the same means of payment as you used for the initial transaction. You will not incur any fees from us as a result of the reimbursement.

Nothing in these Terms will affect your statutory rights, whether in relation to your withdrawal right or otherwise.

Subscriptions and renewals

In some markets it is possible to subscribe to a Service on rolling basis where the subscription will automatically renew e.g. monthly, and in others only for fixed periods e.g. quarterly, or annually.

For fixed subscriptions you will be charged in advance and the subscription will not automatically renew. If you have a fixed subscription, you may exercise your Right to cancel, in which case you will receive a refund.

For rolling subscriptions (other than annual rolling subscriptions), you will be charged in advance for the subscription period. You can give notice of cancellation at any time and your subscription will end at the beginning of the next subscription period, subject to your Right to cancel (during the 14 days immediately after your subscription first begins) in which case you will receive a refund.

If you have a rolling annual subscription, you will be charged in advance and you may exercise your Right to cancel during the 14 days immediately after the renewed subscription period begins, in which case you will receive a refund.

Use restrictions

You may not use the Services:

You must not damage, disable, or in any other way impair the Services or in relation to the Services introduce viruses, “worms”, malware, spyware, ”trojan horses” or other malicious code or programs that may damage the operation of the Services. If you let other persons use the Services, you acknowledge and agree that the use is entirely your responsibility. This means that any breach by a user of these Terms, any applicable Specific Terms or Third Party Terms and/or the Documentation will be considered a breach made by you.

The use and/or creation of an account required for the Services under a false identity, or otherwise by means of incorrect information, are prohibited and may also be a criminal offence.

Some Services may require a password, in which case you must choose a password that is difficult for others to reveal. We may establish requirements in respect of what is considered a sufficiently secure password. You are solely responsible for keeping your password secret and must not reveal it to third parties. If you suspect that any third party has gained unauthorised access to your password, you shall immediately change the password. If you suspect that any third party has gained unauthorised access to any Services through your Volvo ID, please immediately contact us.

You represent and warrant that you will not sell, provide, transfer, sublicense, or export the Services in full or part (including but not limited to any software) to any “Listed Person” which shall mean any person, company, entity or organization, designated on any sanctions list issued by, or otherwise blocked or subject to economic sanctions imposed by, the European Union (“EU”), the United States (“U.S.”) or the United Nations (“UN”), or any other relevant government authority, as the case may be, or any person owned or controlled by, or acting for or on behalf of, such Listed Person. You further represent and warrant that you are not acting for or on behalf of, and will not otherwise sell, provide, transfer or sublicense the Services in full or part (including but not limited to any software) to, any person located or organized in Cuba, Iran, North Korea, Syria or the Crimea region of Ukraine. By using the Services, you also represent and warrant that you are not located in any such country or on any such list.

User licence and intellectual property rights

All intellectual property rights in and to the contents of Services (including but not limited to any software) are our or our Affiliates´ and/or licensors´ exclusive property. Unless these Terms, any applicable Specific Terms and/or the Documentation otherwise allow, you are not granted any rights in or to any intellectual property rights.

We provide you with a licence for personal use of the content and the software linked to the Services. This licence, which may include intellectual property rights, is non-exclusive and except as otherwise provided in these Terms non-transferable. The licence may only be used for the purposes and in accordance with the usage restrictions specified in these Terms or in the applicable Specific Terms.

Unless allowed by law, you may not decompile, reverse engineer, attempt to derive the source code of, modify or create derivative works of the software associated with the Services and its content. Any breach of this restriction or other failure to comply with any term(s) of this licence may result in suspension or termination of the provision of the Services.

Unless otherwise indicated, marks, corporate logos, domain names and emblems are subject to our trademark rights or our licensors´ and, as the case might be, Third Parties´ trademark rights.

This licence expires when the Contract, these Terms or Specific Terms are terminated or when you stop using a relevant Service or all Services.

Links to third party websites or resources

The Services may contain links to third party applications or websites. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites. The inclusion of any link does not imply endorsement by us of the site.

The above applies also to any decision made or action taken by you in reliance on the Services. We take reasonable steps to protect your devices and systems from viruses, “worms”, malware, spyware, “trojan horses” and other malicious code or programs in providing the Services however we do not guarantee that they do not exist or do not affect your devices and systems.

Additional terms for app store apps

If you accessed or downloaded any Volvo Cars Services via an app (“Volvo Cars Provided App”) from an app store or distribution platform (like the Apple Store, Google Play or the Amazon Appstore) (each, an “App Provider”), then you acknowledge and agree:

Changes in the Terms, Specific Terms or Services

We may, from time to time, change these Terms or Specific Terms. We will notify you at least 30 days in advance where the change is material or substantially changes your or our obligations. You may be required to accept changed terms before continuing to use the Service or your continued use will be deemed as acceptance to the changes.

We may add or remove Services and functionalities or features in Services, discontinue, in whole or in part, providing or giving access to particular Services, as well as generally changing the Services or the access to keep the Services useful and up to date.

You are always entitled to stop using the Services and terminate these Terms and Specific Terms in accordance with the termination requirements below if you do not agree to changes to these Terms, Specific Terms and/or the Services.

Disclaimer of warranty

Except as otherwise set out in these Terms and to the extent permitted by law, neither we, nor any of our Affiliates will have any liability to you or to any third party that arises out of or relates to provision of the Services or any dispute, controversy or claim that arises out of or relates to your actions or inactions, or the provision of the Services. Claims arising out of or which are related to a Third Party Service shall exclusively be dealt with between you and the third party, and to the extent permissible under law Volvo Cars shall not be liable for any loss or damage.

The Services and content are provided on an ‘as is’ basis, with no form of guarantee or warranty including that the Services or content will meet your requirements or be available on an uninterrupted, secure or fault-free basis, or regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any of the Services or content. Without limiting the foregoing, we and our Affiliates expressly disclaim all warranties concerning saleability, appropriateness for a specific purpose, freedom from interference or freedom from intrusion, or warranties arising in connection with sale or usage for commercial purposes.

Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, term or condition, right or remedy implied or imposed by any applicable law which cannot be lawfully excluded, restricted or modified.

Limitation of liability

Except as otherwise set out in these Terms and to the extent permitted by law neither we nor our Affiliates will be liable for any:

Term and termination

These Terms will continue to apply until terminated or if you stop using all Services.

You may at any time discontinue the use of any or all Services, in which case these Terms, any Specific Terms or Third Party Terms will no longer be applicable, and you will no longer have any obligations in accordance with these Terms, any Specific Terms or Third Party Terms.

Should you discontinue the use of a specific Service, these Terms, any Specific Terms or Third Party Terms continue to apply for each of the Services you continue to use.

We reserve the right to, permanently or temporarily, discontinue the provision of the Services and terminate or suspend these Terms and/or any Specific Terms in the event of (a) your actual or reasonably suspected breach of these Terms and/or any Specific Terms, (b) our decision to cease offering the Services in their current format, worldwide or in a particular geographical area, or (c) any similar business reason which we in our sole discretion deem to be a reasonable cause to discontinue the provision of the Services. If Volvo Cars intends to stop providing any Service, you will be notified of this within a reasonable time before the Service is terminated.

With the termination of these Terms you may no longer use the Services.

Termination will not affect any provisions of these Terms, any Specific Terms or Third Party Terms which by their nature are intended to continue to apply following termination including without limitation the terms relating to: (a) Disclaimer of warranties, (b) Limitation of liability, (c) Assignment, and (d) Applicable law and venue.

Assignment

Neither party may assign its rights or obligations under these Terms or any Specific Terms to any third party without the other party's written consent. We may, however, assign our rights and obligations under these Terms and/or any Specific Terms to any Affiliate.

Applicable law and venue

Unless otherwise required by law, these Terms, any Specific Terms, and any use of the Services shall be construed in accordance with and be governed by the laws of Poland excluding the United Nations Convention on Contracts for the International Sale of Goods, without regard to its conflict of law principles. The exclusive venue, for all claims arising from these Terms and/or any Specific Terms, shall, unless otherwise required by law, be the courts in the area in which we have our registered office.

If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr.

If you would like to bring a matter to our attention, please contact us.