Privacy Notice – Volvo ID

Effective from: 2021-07-05

Published at: 2021-05-31

This document describes how Volvo Cars (as defined below) processes your personal information when you create and use your Volvo ID to get access to services within the Volvo Cars digital ecosystem (hereinafter “Volvo ID”). Your use of our services constitutes your agreement under New Zealand law to our privacy policies and notices.

We reserve the right, at our discretion, to modify our privacy practices and update and make changes to this privacy notice at any time. Whenever we make substantial changes to this notice, and in particular when this notice underlies your consent, we will inform you of the changes. This privacy notice is current as of the date which appears at the top of the document.

You can find below:

1. Who we are

The entity responsible for the processing of personal information in relation to the creation and use of your Volvo ID is Volvo Car Corporation, having its registered office at Assar Gabrielssons Väg, SE-405 31, Gothenburg, Sweden, company registration number 556074-3089, hereinafter referred to as “Volvo Cars”, “we”, or “us”.

2. What personal information we collect and why

The creation and use of your Volvo ID, to get access to services within the Volvo Cars digital ecosystem, involves the processing of your personal information including the following:

We collect from you your identifiers (such as first and last name, phone number, preferred language, country, e-mail address and password) to create an account with us, provide you with access to the Volvo Cars Services that require a Volvo ID, and to communicate with you regarding your Volvo ID. Under GDPR, the legal basis of this data processing is performance of the contract you have enter into with Volvo Cars ((Art. 6.1.b) GDPR).

To provide an overview of your Volvo ID, all cars and services associated with your Volvo ID, and connected services on the Volvo ID Portal, we collect and use your Volvo ID, vehicle information (VIN, car details) and services connected to your Volvo ID. Under GDPR, the legal basis for this processing is the legitimate interest ((Art. 6.1.f) GDPR) to outline all cars and services that are associated with your Volvo ID.

We also use your personal information for troubleshooting purposes, in connection with the creation or use of your Volvo ID, to improve the reliability of our product. Under GDPR, the legal basis for this is our legitimate interest ((Art. 6.1.f) GDPR) to secure a stable and relyable product to you.

3. How long we keep your personal information

We will keep your personal information as long as you have a registered Volvo ID. If you delete your Volvo ID (which you can do through the Volvo ID Portal) the Volvo ID together with associated information will be deleted thirty (30) days after your deletion request.

4. Who we share your personal information with

The categories of third parties supporting the delivery of Volvo ID (processors) are:

account creation and authentication service provider;
data hosting;
distribution of emails and SMS; and
troubleshooting service provider.

They are limited by contract in their ability to use your personal information for any purpose other than to provide services for us in compliance with each data processing agreement in place.

5. Your rights in relation to the personal information we hold about you

5.1. Your rights under GDPR

As a data subject you have specific legal rights granted by the General Data Protection Regulation relating to the personal data we process about you. These are briefly explained below, and you can exercise them by filling out the dedicated form indicated below.

Right to withdraw consent: Where you have given consent for the processing of your personal data, you may withdraw your consent at any moment with effect for the future.
Right to access your personal data: You may ask from us information regarding personal data that we hold about you. We will provide you with a copy of your personal data upon request. If you request further copies of your personal data, then we can charge you with a reasonable fee that we base on the administrative costs.
Right to rectification: You may obtain from us rectification of incorrect or incomplete personal data concerning you. We make reasonable efforts to keep personal data in our possession or control which are used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us.
Right to restriction: You may obtain from us restriction of processing of your personal data, if:
1. you contest the accuracy of your personal data, for the period we need to verify the accuracy,
2. the processing is unlawful and you request the restriction of processing rather than erasure of your personal data,
3. we do no longer need your personal data for the processing purpose but you require them for the establishment, exercise or defense of legal claims, or
4. you object to the processing while we verify whether our legitimate grounds override yours.
Right to portability: You have the right to receive your personal data that you have provided to us, and, where technically feasible, request that we transmit your personal data (that you have provided to us) to another organization, if:
1. we process your personal data by automated means;
2. we base the processing of your personal data on your consent, or our processing of your personal data are necessary for the execution or performance of a contract to which you are a party;
3. your personal data are provided to us by you; and
4. your right to portability does not adversely affect the rights and the freedoms of other persons.
You have the right to receive your personal data in a structured, commonly used and machine-readable format. Your right to receive your personal data must not adversely affect the rights and the freedoms of other persons. Your right to have your personal data transmitted from us to another organization is a right you have if such transmission is technically feasible.
Right to erasure: You have the right to request that we delete the personal data we process about you. We must comply with this request if we process your personal data, unless processing is necessary:
1. for exercising the right of freedom of expression and information;
2. for compliance with a legal obligation which requires processing by Union or Member State law to which we are subject;
3. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes; or
4. for the establishment, exercise or defense of legal claims.
Right to object: You may object – at any time – to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interests or those of a third party. In this event we shall no longer process your personal data, unless we can demonstrate compelling legitimate grounds and an overriding interest for the processing or for the establishment, exercise or defense of legal claims. If you object to the processing, please specify whether you also wish the erasure of your personal data, otherwise we will only restrict it. You also have the right to object at any time, regardless of any reason, to the processing of your personal data for direct marketing (which includes profiling to the extent that it is related to such direct marketing), if such processing was based on our legitimate interest. If the marketing was based on your consent, you can withdraw consent (see above).
Right to lodge a complaint: You can lodge a complaint to your local data protection supervisory authority or with any other data protection authority in the EU. However, we will appreciate if you first contact us to try and solve your problem – you can find our contact details below.

You can exercise your rights in relation to us by filling out this form, which will help us to deal with your request properly. You will need to provide us with sufficient information that allows us to reasonably verify that you are the person whose personal information we collected and describe your request in sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information.

5.2. Your rights under the New Zealand Privacy Act

As an individual you have rights under the Act in relation to the personal information we hold about you. These are briefly explained below.

Right to access your personal information: You or your representative may ask from us information regarding personal information that we hold about you. We will confirm whether we hold any personal information about you and provide you with a copy of your personal information upon request (subject to certain reasons for refusal under the Act). We may charge you with a reasonable fee that we base on our administrative costs.
Right to request correction of your personal information: You or your representative may ask us to correct personal information held by us about you. We will make reasonable efforts in the circumstances to ensure that personal information held by us is accurate, up to date, complete and not misleading, based on the most recent information available to us. When requesting the correction of personal information or at any later time, you may ask us to attach a statement of correction to the information if we decide not to make the correction sought.
Right to lodge a complaint: You can lodge a complaint to the Privacy Commissioner orally or in writing – see https://privacy.org.nz/ for more information. However, we will appreciate if you first contact us to try and solve your problem – you can find our contact details below.

You may exercise these rights by using the form referred to in section 5.1.

6. Contact information

In order to exercise your rights, please see section 5 above. If you have any other questions regarding the subject matter of personal information protection, you can contact us at the following contact details:

Volvo Car Corporation

Post address: Assar Gabrielssons väg, SE-405 31, Gothenburg, Sweden

E-mail address: globdpo@volvocars.com