To contact the Volvo On Call customer service center manually:
- Press SOS to contact the customer service center for help in emergency situations such as illness, injury, a threat, etc.
- An emergency signal is transmitted to the Volvo On Call customer service center with information about the vehicle's location.
- The Volvo On Call customer service center attempts to establish voice contact with the driver to determine the extent of the accident and/or the need for assistance.
If voice contact is not possible, the Volvo On Call customer service then contacts the emergency services for appropriate action.