Unlocking the vehicle from the customer service center

The doors can be unlocked remotely with assistance from the Volvo On Call customer service center.
Contact the Volvo On Call customer service center at 855-399-4691 (this number applies in both the United States and Canada).
After confirming that the caller is the vehicle's owner or other authorized person (using your PIN code), the Volvo On Call customer service center sends a signal to the vehicle to unlock it.

The trunk has to be opened to unlock the other doors. Press lightly on the rubberized pressure plate under the outer trunk opening control.

 Note

If the trunk is not opened within the time period set by the Volvo On Call customer service center, it will relock.

If the vehicle is parked in a garage or other covered area, remote unlocking may not be possible due to poor signal reception.