Account details

Change of ownership with connected services

When the vehicle changes owners, there are several steps that need to be carried out to disconnect the previous owner and allow the new owner to connect the Volvo Cars app to the vehicle.

PIN code

A PIN code is used in the Volvo Cars app to verify that a person is authorized to perform connected services in a certain car. A PIN code is not used for cars with Google built-in.

Extending your subscription

To use the connected functions in the Volvo Cars app, the car requires a subscription for connected services. You can choose between different time periods when you renew or reactivate your subscription for connected services. Cars equipped with Google built-in are supplied with a subscription to digital services, which provides access to connected functions in the Volvo Cars app, as well as additional services. The subscription is valid for 4 years.

Subscription

To use the connected functions in the Volvo Cars app, the car requires a subscription for connected services. Your subscription includes emergency assistance and security services as well as app services. Cars equipped with Google built-in are supplied with a subscription to digital services, which provides access to connected functions in the Volvo Cars app, as well as additional services. The subscription is valid for 4 years.

Performing a factory reset of your car

If you have a pre-owned vehicle and the previous user has not removed their profiles and phones are still paired, a factory reset is recommended.

Changing your Volvo ID username or password

You can change your Volvo ID username or password from the Volvo Cars app or from the Volvo website.

Issues related to Volvo ID

Common issues related to Volvo ID, along with solutions, are described here.

Creating a Volvo ID

You need a Volvo ID to log in to the Volvo Cars app. The instructions for how to create your Volvo ID vary depending on vehicle model and model year, so be sure to read the section that applies to your vehicle.

Volvo ID

Volvo ID is a personal account that is used when logging in to the Volvo Cars app.

Two factor authentication in the Volvo Cars app

You need a Volvo ID to log in to your Volvo Cars app. To further protect your account from unauthorized users, two factor authentication will be implemented later this year.