Pairing the Volvo Cars app with the vehicle

There are different ways of pairing the Volvo Cars app with your vehicle. The steps vary depending on vehicle model and model year, so be sure to read the section that applies to your vehicle.

Vehicles with Google built-in

Here you can find information about what to do in different scenarios. Click on the links below to get instructions for each scenario:

Pairing the Volvo Cars app for the first time

This video shows how to pair the Volvo Cars app with the vehicle for the first time.

Adding an additional phone

To pair an additional phone with the vehicle, you have to create a new profile in the vehicle and pair the phone with this profile.

Log in to the Volvo Cars app with your Volvo ID.
Add your vehicle's vehicle identification number (VIN).

Create a new profile in the vehicle when prompted.

iCup-22w45-Latest Info-Creat profile prompt
In the center display, swipe down from the top to reach the notification center.
Press the currently used profile icon in the top left of the display.
Select New profile and follow the instructions.
Log in to the newly created profile.
Go to iCup-2037-Settings symbol > Profiles > Volvo Cars app devices.
Select Pair phone and follow the instructions.

Re-pairing a phone with your vehicle

In case you have reinstalled the Volvo Cars app, or you have a new phone, you need to remove the previously paired phone in order to re-pair the new one.

Option 1

If your car is updated with software version 2.5 or later, you can unpair the phone in the center display.

Users with administrator privileges can view and unpair all phones connected with the vehicle. Other users can only view and unpair their own phone.
Go to iCup-2037-Settings symbol > Profiles > Volvo Cars app devices.
Select the phone to unpair and press Unpair this phone.

Option 2

If your vehicle is NOT updated with software version 2.5 or later, you don't have the option to unpair the phone in the center display. You need to create a new profile in the vehicle and you also need access to a second phone to remove the connection.

If you have reinstalled the app but don't have access to multiple phones, you need to do a factory reset.

To create a new profile:
In the center display, swipe down from the top to reach the notification center.
Press the currently used profile icon in the top left of the display.
Select New profile and follow the instructions.
To pair the second phone and become administrator:
Log in to the newly created profile.
Go to iCup-2037-Settings symbol > Profiles > Become an admin > Volvo Cars app devices.
Select Pair phone and follow the instructions.
To remove the originally paired phone and link the new phone to the owner profile:
When pairing of the second phone with your vehicle is complete, remove the originally paired phone from the Volvo Cars app.
Remove the originally paired phone from the user profile in the vehicle.
Press the currently used profile icon in the top left of the center display.
Select the owner profile (the first profile created).
Go to iCup-2037-Settings symbol > Profiles > Volvo Cars app devices.
Select Pair phone and follow the instructions.

Performing a factory reset

If you have a pre-owned vehicle and the previous user has not removed their profiles and phones are still paired, a factory reset is recommended.

Enabling data sharing for the Volvo Cars app

Data sharing for the Volvo Cars app needs to be enabled in order for the app to access data from the vehicle. This is needed for functions such as climate and lock/unlock doors.

In the center display, go to iCup-2037-Settings symbol > Privacy > Volvo privacy settings > Volvo Cars app.
Make sure that data sharing is enabled.
23w23-Latest info-VC app privacy error message
Error message in the Volvo Cars app when data sharing is disabled.

Applicable models

C40, model year 2022-2024

EC40, model year 2025 and later

EX40, model year 2025 and later

S60, S60 Recharge, model year 2023 and later

S90, S90 Recharge, model year 2022 and later

V60, V60 Recharge, V60 Cross Country, model year 2023 and later

V90, V90 Recharge, V90 Cross Country, model year 2022 and later

XC40Recharge Pure Electric, model year 2021-2024

XC40 (mild hybrid), model year 2023 and later

XC60, XC60 Recharge, model year 2022 and later

XC90, XC90 Recharge, model year 2023 and later

Vehicles with the earlier infotainment system (Sensus)

In order to have access to all the functions in the Volvo Cars app you need:

  • a valid Volvo Cars app subscription (previously called Volvo On Call subscription)
  • to pair the app with the vehicle.

Pairing the Volvo Cars app

 Note

Make sure that Car Modem Internet is not selected as the Internet source in the center display. If it is selected, you will not be able to connect the Volvo Cars app with your vehicle.

Make sure that the vehicle is in an area with mobile coverage and that your phone has an Internet connection.

Have your four-digit PIN code, your Volvo ID and the vehicle identification number (VIN) available. Volvo ID can be created when logging in to the Volvo Cars app and you can find the VIN in the windshield or center display.

Sit in the driver's seat with your phone and switch on the ignition.
Log in to the Volvo Cars app with your Volvo ID and follow the instructions in the app. If you already have a paired vehicle in your app and want to pair another one, select Px-2037-VOC app icon Profile > Connected vehicles > Add a vehicle.
When you receive a message to press the ON CALL button, wait a few seconds before pressing the button to ensure that the vehicle is in verification mode. Confirm the connection between the app and the vehicle with one quick press (do not hold down the button).

 Note

If you share a vehicle with other people, it is recommended that every user creates their own Volvo ID since it is personal.

A Volvo ID can be linked to up to ten vehicles, and each vehicle can have up to ten Volvo IDs linked to it.

Switching between paired cars in the Volvo Cars app

If you have paired more than one car with the Volvo Cars app and you want to switch between them:
Go to Px-2037-VOC app icon Profile > Connected vehicles.
Select the vehicle you want to switch to and press Switch to this vehicle.

Applicable models

S60, S60 Twin Engine/Recharge, model year 2019-2022

S90, model year 2017-2021

S90 Twin Engine/Recharge, model year 2018-2021

V60, V60 Cross Country, V60 Twin Engine/Recharge, model year 2019-2022

V90 Twin Engine/Recharge, model year 2018-2021

V90, V90 Cross Country, model year 2017-2021

XC40, model year 2018-2024

XC40 Twin Engine/Recharge (plug-in hybrid), model year 2019-2024

XC60, XC60 Twin Engine/Recharge, model year 2018-2021

XC90, XC90 Twin Engine/Recharge, model year 2016-2022