Automatic alarm
In the event of certain types of accidents, a signal is transmitted automatically to the Volvo On Call customer service center, who take appropriate action according to the information that they receive.
The following occurs if the seat belt pretensioners, airbags or the inflatable curtains have been triggered:
- A signal is transmitted automatically to the Volvo On Call customer service center with information about the vehicle's location and that an airbag, etc., has been triggered.
- The Volvo On Call customer service center attempts to establish voice contact with the driver to determine the extent of the accident and the need for assistance.
- The Volvo On Call customer service center then contacts the appropriate emergency service (police, ambulance, towing, etc.).
If voice contact is not possible, the Volvo On Call customer service then contacts the emergency services for appropriate action.
Manual alarm
Press SOS to contact the customer service center for help in emergency situations, see also the article "Volvo On Call manual safety service."
Roadside assistance
Request help for e.g., flat tires, a discharged battery, if you have run out of fuel, etc.
Emergency number
When an emergency call has been initiated, Volvo On Call attempts to contact the customer service center. If this is not possible, the call will be transferred to the emergency 911 number instead.